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July 10th, 2011 13:00

Dell Photo AIO printer 926 "Printer Busy" msg.

"The Dell Photo AIO Printer 926 is currently busy. Your print request will begin as soon as the current processing is complete. If your device does not appear to be busy, check for a message on your front control panel."

I only have a msg on the printer panel that it is printing. Nothing prints. This printer worked fine untill one day I randomly had an error popup saying the printer was simply "busy". I have not been able to print anything since. I manually cancel/delete whatever is in the que and it doesn't help. I have uninstalled, reinstalled, double checked connections, checked paper position, fed paper through to check for jams, and I am pretty much out of ideas at this point.

Please help, and thanks in advance!

9 Legend

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30.3K Posts

July 11th, 2011 03:00

Brad81,

 

First run Delete Print Jobs to remove any stuck print jobs in the queue.

 

Unplug the printer from the wall. Now remove the power brick from the back of the printer for 60 seconds. This resets any error messages the printer is getting.

 

 

Rick

2 Posts

July 12th, 2011 11:00

Thanks a ton!

9 Legend

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30.3K Posts

July 12th, 2011 11:00

Brad81,

 

Glad that it helped.

 

Take care,

 

 

Rick

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