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scifigeek
Copper

Dell Photo All-In-One Printer 926...can't scan,HELP!

When I try to scan something I get a message saying that the printer is busy and to try again when it's not busy. I don't understand how it can be busy when it's noe doing anything. It prints just fine. I printed a few pages a couple days ago, that printing job is finished. So, what is it busy doing? Can somebody help me?
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Moderator
Moderator

Re: Dell Photo All-In-One Printer 926...can't scan,HELP!

This has been a cure.
 
 

How are you connected to the printer? wired of wireless?

If wired, disconnect your printer. Go to start/programs/Dell printers and un-install your printer.

Restart your computer.

Now go to drivers and downloads/select product/printers/select your printer.

Install your printer. You'll be prompted when to connect it.

If wireless, fix your network first.

Update the firmware in your wireless router. Manufacturer's website, make & Model needed.

Broadcast SSID(You may want to change this to make it easier to connect)

Use WPA security

After router is done, now setup your wireless print server/printer.

If wireless printer server is used, Plug USB cable into computer and print server. Insert the print server disk. Choose Network, then choose print server and follow the instructions.

Now setup the printer.

Now go to drivers and downloads/select product/printers/select your printer.

Install your printer. Choose Network. Install the drivers.

Everything should now work.


#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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scifigeek
Copper

Re: Dell Photo All-In-One Printer 926...can't scan,HELP!

Okaaay, where is "drivers and downloads"?
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Moderator
Moderator

Re: Dell Photo All-In-One Printer 926...can't scan,HELP!

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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scifigeek
Copper

Re: Dell Photo All-In-One Printer 926...can't scan,HELP!

Okay, I went to the drivers and downloads page did what you said but(pardon my denseness) didn't see how I was supposed to install my printer. Download but not install. Am I supposed to do that? Download? Sorry, I'm very new to this and it's quite confusing.
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Moderator
Moderator

Re: Dell Photo All-In-One Printer 926...can't scan,HELP!

 
Like I said the first time, unplug your printer
 
Go to Start
 
programs
 
Dell Printers
 
Un-install Dell Photo All-In-One Printer 926
 
Restart your computer
 
Download and install the Drivers from Drivers and Downloads
 
It will prompt you when to connect your printer
 
Everything should now work.

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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