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Mo1ecu1e
Bronze

Dell Printer AIO 964 and Windows 7 64

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Are we going to see dell AIO 964 drivers for Windows 7 64? Windows 7 RC has been released and the only reason I haven't switched to Win 7 is because my printer doesn't work with Win 7. The drivers that Windows update installs are a year old and not fully compatible with my printer. I can scan but i can't print. Windows recognizes my printer and device manager shows it as working fine but when I click Print nothing happens. I know that Win 7 isn't officialy out but Win 7 isn't very different from Vista I'm sure it won't take too much time to write drivers for Win 7 or maybe just tweak the Vista drivers so they would work with Win 7

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Knurl
Copper

Re: Dell Printer AIO 964 and Windows 7 64

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I installed the AIO 948 drivers (updated from this site) with Windows 7 RC and everything worked flawlessly even to the wireless adaptor on the printer.

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Mo1ecu1e
Bronze

Re: Dell Printer AIO 964 and Windows 7 64

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My printer has different drivers...

Did you isntall the Vista AIO 948 drivers on Win 7 RC?

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Moderator
Moderator

Re: Dell Printer AIO 964 and Windows 7 64

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Mo1ecu1e,

 

Dell support for printer drivers is going to be tough until Windows 7 is Offically released.

 

Did you try using the Vista 64-bit Drivers for the 964 Printer?

 

 

Rick

#DellRockstar

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Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

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Mo1ecu1e
Bronze

Re: Dell Printer AIO 964 and Windows 7 64

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This is so weird...I tried installing the Vista 64 AIO 964 (R146816) and it never worked...I just found a different version of the same driver,  R146813 and I can confirm that it's fully compatible with Win 7 64 RC.

Thanks for your replies, guys!

Moderator
Moderator

Re: Dell Printer AIO 964 and Windows 7 64

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Mo1ecu1e,

 

I kinda hang out in the Printer Forum and just finding the Vista 64-bit drivers was a task. I remembered that the Vista drivers should work for Windows 7, so I figured that I would offer the 64-bit drivers, since they are NOT in the drop down menu at Drivers & Downloads.

 

GREAT JOB! Thanks for posting back. Could you mark the verify answer(s) that helped you solve your problem, so if someone else searches the forums, they can see what you did to fix your problem(s).

 

Thanks,

 

Rick

 

 

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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sm0ke42o
Copper

Re: Dell Printer AIO 964 and Windows 7 64

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I can also vouch for the R146813 drivers working in Windows 7 RC. It did not work initially with the default Windows 7 drivers and when i tried to update the drivers from the device manager with the R146813 drivers it said they were up to date and would not be installed. Then I tried running the setup.exe located in the zip folder using the copy over the existing drivers it still did not work. This is how I got the AIO 964 printer to work in Windows 7 from start to finish. 

1. Open device manager and uninstall the printer making sure to tick the "Delete the driver software for the device" box.

2. Unplug the USB cord for the printer.

3. If you have previously tried installing the dell drivers using the setup.exe make sure to uninstall the printer drivers and supporting application. if not disregard this step.

3. Run the clean up patch (R166225.zip)

4. Reboot

5. Right click on the installer and go to the "Compatibility" tab. Check "Run this program in compatibility mode" and choose "Windows Vista" Finally check the "Run as Administrator" option. Click Apply and OK.  

5. Install the R146813 drivers plugging in the printer when prompter by the installer.

Thats it. If all goes well your 964 should be working properly in Windows 7

 

schlo
Silver

Re: Dell Printer AIO 964 and Windows 7 64

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Hello Rick,I know I'm jumping in on an old forum,but the last time I went from xp to Vista,u were the man to get me straight.I needed some help from dell,not being a very smart computer man?I'm using the AIO 964 that u got to work with all the update drivers that dell did not have at the time..I can go to Win 7,but what is the fix for me.Do I just try to load the additional driver,R146813..Thanks,schlo,,lead me on the correct path.

schlo

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Moderator
Moderator

Re: Dell Printer AIO 964 and Windows 7 64

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schlo,

 

Had to refresh my memory of your setup. You had Vista 64-bit as stated in your thread.

 

Go to your thread and disconect the printer. Run the patch, same as before. It may or may not work. Also do this. Manual Printer Driver Removal

 

Restart your computer.

 

Before you install the Vista 64-bit drivers, You'll need to do this.

 

 

Right click on the setup.exe file, left click properties, left click compatibility. Change the compatibility to Vista. Then install the proper drivers. You'll be prompted when to connect the printer(powered on)

***To install drivers, sometimes the file unzips and does nothing. You have to look for the setup.exe file, right click on it, then left click run as administrator***

 

 

It does work as I'm using Windows 7 with my Dell 964 printer. You can respond at ether thread as I will be notified when you reply.

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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schlo
Silver

Re: Dell Printer AIO 964 and Windows 7 64

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Hi,thanks for the reply.I believe that I have all the vista drivers installed,as u said in previous replies. I'm using my aio964 now ,ok ,with my vista home premium.I would think that the r146813 driver is in place??So does that sound like if I upgrade,it will work??thanks

schlo

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