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Dell Printer Hub Software Shows No Printer Installed for Dell H625cdw Ethernet Connected Printer
Installed Driver and Scanner Software for Dell H625cdw but when opening Dell Printer Hub Software it shows the Scanner under My Actions but under My Printers it says No Printer Installed. Any advice on how to get the printer to show up in this software under My Printers section? The printer is connected via Ethernet Cable and IP Address and I can print to the printer fine from other applications as well as Scan using the My Actions in Dell Printer Hub, however it does not show under My Printers even after clicking refresh.
rhodesmk
21 Posts
0
November 4th, 2016 14:00
Oh, how I wish someone would have answered our question. Mine is now doing the same...the only difference is that my installed printer shows as "off line" in Control Panel, and I can't figure out why. Printer is installed, it's turned on, it's connected via wireless, and when I right click the printer in control panel and select properties, I can click on an IP address and get a browser which allows me to change settings on the printer. That browser tells me the printer is on line and the browser is communicating just fine with the printer.
So, so, so very frustrating!
And yes, and I shut down and restarted everything!!
JustPrint
52 Posts
1
November 11th, 2016 19:00
Dell Printer Hub (DPH) works with the Windows Operating System. If Windows provides status to DPH, then DPH will report the corresponding printer status.
To resolve DPH issue, you may need to uninstall and reinstall the H625cdw software
Here are some general steps:
1) Go to Windows control panel -> Programs and Features
2) Uninstall
Dell Color MFP H625cdw Printer Modules
Dell Printer Hub
3) Download the latest web package from Dell.com.
http://www.dell.com/support/home/us/en/04/Drivers/DriversDetails?driverId=09Y5M&fileId=3581067809&osCode=W732&productCode=dell-h625cdw-printer&languageCode=en&categoryId=AP
4) Run the installation again using the latest web package
gski
1 Message
0
March 19th, 2019 13:00
I did this and it worked. Uninstalled the printer driver, downloaded the latest driver, and reinstalled. BUT...
My laptop would find my wireless H625cdw but would request info from the printer screen that never showed up. I had to disconnect my laptop from ethernet and connect it to wireless to get it to add the wireless printer without prompting me for any info.
I think this had something to do with getting a new internet provider and having my ethernet plugged directly into their modem (new IP address?). Whereas my wireless is through my older router, which is also plugged into their modem. Doesn't seem like it should have mattered but it does.
Plugged my ethernet back into my laptop and disconnected from wifi and the same thing happened - won't print. Connected to wifi again, with ethernet still plugged in, and it worked.
Switched my ethernet from the modem to my router and it worked. Confirmation that this was an IP thing.
The only reason I figured this out was because my wife's laptop still printed fine and the only difference was she is only on wifi. Also, the internet installer mentioned that the ethernet might be goofy due to new IP.
Why do I have a router? Because 5 years ago the wifi was slow, with new modem and cables out to the pole. Spoke with a gamer at OfficeMax and he told me that's common. Spend $100 on a high quality router and it will fix everything...and it did. Once again, router to the rescue.