Highlighted
Moderator
Moderator

Dell V313 All-In-One Printer owners thread

Please follow the instructions below and then tell me what happens.

 

First, let's make sure your computer has the latest Windows Updates, especially .net framework, needed to run many applications and the latest Java 

 

I recommend that you use these Recommended Wireless Router Settings to get the best communications between the printer and all the computers.

 

Disconnect the printer.

 

Uninstall the printer.

 

If using Windows 7 also try...Manual Printer Driver Removal

 

Restart your computer.

 

Download the proper drivers.

 

XP/Vista/Windows 7 32-bit drivers

 

XP/Vista/Windows 7 64-bit drivers

 

 Other drivers

 

 

Install the proper drivers. You'll be prompted when to connect your printer(powered on). Please make sure your computer is online when installing the drivers.

***To install drivers, sometimes the file unzips and does nothing. You have to look for the setup.exe file, right click on it, then left click run as administrator***

If using Windows 7, use the Vista drivers in the compatibility mode. 

 

Right click on the setup.exe file, left click properties, left click compatibility. Change the compatibility to XP or Vista SP2. Then install the proper drivers. You'll be prompted when to connect the printer(powered on)

***To install drivers, sometimes the file unzips and does nothing. You have to look for the setup.exe file, right click on it, then left click run as administrator***

As for scanning, if you have the disk that came with the printer, then insert the Printer disk and stop it from running. Go to My Computer and double click on it. Look for the drive with the Dell disk in it. Right click on it, left click explore. Look for the OCR Folder. In the OCR Folder, there is an Abbyy Folder. right click on setup.exe, that's in the Abbyy Folder and left click run as administrator. This will install the OCR program.

 

Scanning

 

Scanning using USB connection, open the Dell All-In-One Center, click on scanning and copying and scan from there.

 

Scanning wirelessly, use the scan buttons on the printer.

 

 

 

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

0 Kudos
20 Replies
Moderator
Moderator

Re: V313 All-In-One Printer owners thread

If you unplug the printer from the wall and remove the power brick for 60 seconds, this will reset any error messages the printer has. I would then plug everything back in.

 

Power on the printer. 

 

Open the printer(with the power on) and take out the Dell Series 21, 22 black cartridge and then reseat it. I would then take out the color Dell Series 21, 22 ink cartridge and reseat it. Now close the printer and it will print an alignment page.

 

Any error messages?

 

black cartridge = black side(left side)          color cartridge = color side(right side)

 

photo cartridge = black side(left side)          color cartridge = color side(right side)

 

Dell Series 21, 22 ink cartridges have a sensor in them that cannot be reset. Article on refilling Dell ink cartridges.

 

Dell Series 21. 22 ink cartridges can be purchased at Staples, Walmart or Dell's Website.

 

It's possible to get a Dell Series 21, 22 ink cartridge with a bad sensor. I would take these back to the place of purchase for a replacement or a refund.

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

0 Kudos
miroku2192
Copper

Re: V313 All-In-One Printer owners thread

I'm having trouble just figuring out how to put the ink cartridges into that compartment holder thing...which then gets put into the next compartment or w/e, it doesn't fit!? I don't want to shove it in and break it, am i supposed to put in the ink cartridges and the compartment into the printer AFTER I turn on the printer?

0 Kudos
Moderator
Moderator

Re: V313 All-In-One Printer owners thread

 miroku2192,

 

If you unplug the printer from the wall and remove the power brick for 60 seconds, this will reset any error messages the printer has. I would then plug everything back in.

 

Power on the printer. 

 

Open the printer(with the power on) and take out the Dell Series 21, 22 black cartridge and then reseat it. I would then take out the color Dell Series 21, 22 ink cartridge and reseat it. Now close the printer and it will print an alignment page.

 

Any error messages?

 

black cartridge = black side(left side)          color cartridge = color side(right side)

 

photo cartridge = black side(left side)          color cartridge = color side(right side)

 

Dell Series 21, 22 ink cartridges have a sensor in them that cannot be reset. Article on refilling Dell ink cartridges.

 

Dell Series 21. 22 ink cartridges can be purchased at Staples, Walmart or Dell's Website.

 

It's possible to get a Dell Series 21, 22 ink cartridge with a bad sensor. I would take these back to the place of purchase for a replacement or a refund.

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

0 Kudos
miroku2192
Copper

Re: V313 All-In-One Printer owners thread

Okay I got it to work, had to turn on the printer first so that the ink cartridge holder for the "holder" would slide to the middle, and then there was an orange tape you pull on to open the compartment which originally made it too small for the ink cartridge holder to fit into, and then you can remove the tape. After that it was easy to just plop the holder in and it was all working fine...i think.

 

Thanks for the help!

0 Kudos
Billj1298
Silver

Re: V313 All-In-One Printer owners thread

I am trying to locate the latest drivers for the V313W printer for 2 systems....one Vista 32, the other Windows 7 64 bit.

I am very familiar with the dell download site and have installed many drivers.

However as of this evening, all of the sorts bring up a driver that states it is for MAC OS, even if I choose windows.

Can you please check this out and at least post what the most current version is?

Also, does the "driver" install the dashboard or just the driver?  So do I need to install other things off the disc that came with this PC like 4 months ago?  Or is that perhaps still the current driver and the "new one" on the site really is for Mac???

Same question with the firmware.  That says Mac also which makes even less sense.

 

Thanks,

BillJ1298

 

0 Kudos
Moderator
Moderator

Re: V313 All-In-One Printer owners thread

 Billj1298,

 

Even though the drivers say they're Mac OS, try to download and install them as they are .exe files and I don't think Mac uses .exe files, please correct me if I'm wrong.

 

If the drivers do not work, if you give me a little time, I'll contact my sources and see that this is corrected.

 

Please click the blue subject in the email to come back to this thread to reply.

 

Thanks,

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

0 Kudos
Moderator
Moderator

Re: V313 All-In-One Printer owners thread

Billj1298,

 

Dell is aware of this and is trying to correct this issue ASAP

 

I will post when I hear anything.

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

0 Kudos
Moderator
Moderator

Re: V313 All-In-One Printer owners thread

Billj1298,

The links I have provided at the top of this thread are the correct drivers, Dell somehow got the descriptions wrong. The correct drivers are...

R246253.exe = Dell V313 AIO Inkjet printer English 32-bit driver with Windows XP/Vista/Windows 7 support  

 

R246283.exe = Dell V313 AIO Inkjet printer English 64-bit driver with Windows XP/Vista/Windows 7 support  

Dell will be correcting these as soon as they can. It is safe to use the drivers as described at Dell V313 All-In-One Printer owners thread

Sorry for the inconvience and thank you, for bringing this to our attention. On the Windows 7 computer, please make sure to install the drivers in the compatibility mode.

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

0 Kudos
Billj1298
Silver

Re: V313 All-In-One Printer owners thread

Rick,

Thanks for taking care of this and explaining.  Am I correct that since I do not see any updates to the software utility suite (the "dashboard", etc. other printer programs it comes with) that the disc is most current other than the drivers?

I had read the link on how to install drivers. However is the dashboard a utility that is on the disc or does the "driver" also install the dashboard?

The reason I ask is the thread you point to talks about the OCR program and directory.  I don't want OCR....but I DO want the scanning dashboard and all those options...save to PDF, e-mail, etc. etc..

Thanks!

BillJ1298

 

 

0 Kudos