Highlighted
jaimisanne
Bronze

Dell V515W All in One Printer Connection Failure

My new printer keeps loosing the connection to the computer almost every time I try to print.  I'm having to unplug the priner cords and reboot the computer almost dailiy... Any Suggestions?  Thanks

0 Kudos
44 Replies
Moderator
Moderator

Re: Dell V515W All in One Printer Connection Failure

jamisanne,

 

How is the printer connected to your computer? Wireless or USB connection?

 

Try these tweaks...

 

Go to device manager(right click my computer, left click properties, left click hardware, left click device manager)


Go to the USB Controller section and click the + sign.


Go to each USB Root Hub and right click on it, left click properties, left click power management. Uncheck the box, allow computer to turn off this device to save power.


Restart your computer.

--------------------------------------

Go to device manager(right click my computer, left click properties, left click hardware, left click device manager). Click on Network and then right click on your wireless adapter, left click properties, power management. Uncheck the box, allow computer to turn off this device to save power.

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

0 Kudos
OpsMM
Copper

Re: Dell V515W All in One Printer Connection Failure

Hello!

I have the same problem with a laptop Lattitide e6400 and a printer 1235cn. Both are wired connected to a network. Everybody is able to print and scan but the laptop suddenly lose connection with the printer and sometimes shows error or offline in the Printer Status. The only way to get it working is restarting it. Any advice?

Thank you!

OpsMM
Copper

Re: Dell V515W All in One Printer Connection Failure

Hello!

I have the same problem with a laptop Lattitide e6400 and a printer 1235cn. Both are wired connected to a network. Everybody is able to print and scan but the laptop suddenly lose connection with the printer and sometimes shows error or offline in the Printer Status. The only way to get it working is restarting it. Any advice?

Thank you!

0 Kudos
ron351
Bronze

Re: Dell V515W All in One Printer Connection Failure

I also have the 515W red printer and go wireless.

In my router which is only 3 feet from the printer it seems to loose sync all the time with the printer. I find this very irritating since I bought this to be wireless as we only use laptops here and got rid of a 8 month old printer to go wireless.

Anyway 1 laptop runs XP and the other 2 laptops run windows7.

I have the newest router a netgear WNDR3700 gamine router.

I have noticed in the router at times it will have a ip address which I have as static so it wont change with DCHP of 192.168.1.9 and in attached devices I sometimes see the network Ip address other times it don't list the ip address.

I the router logs I also see a [WLAN access rejected: incorrect security] from MAC address xx:xx:xx:xx:xx:xx: it is not actually xx:xx:xx I didn't want to display my mac address, but right after the router log for [WLAN access rejected: incorrect security]  it will have [WLAN access allowed] for the printer mac address.

So something must be trying to access the router from the printer.

I found that if I click the lan setup in the router and the wan setup in the router and hit apply in each one then try to go to the printer login page 192.168.1.9 it will connect then I can print, but later on in the day same thing, no connection to the printer to have to do it all over again in the lan and wan in the router.

Now not but 15 minutes ago I printed a page and not it can't display the page for the 192.168.1.9 printer login page.

I also seen rather then going through the router to network you can set up computers to connect HOC or something like that, but still it should connect to the router to the network then computer wirelessly, that is what a wireless printer was made for.

My setup is printer wireless to router and laptops wireless also.

Now, maybe it would be better to connect the usb to the router? Not sure if that will work seeimg my netgear WNDR3700 USB is actually for a usb storage to the router.

Has anyone got suggestions for this wireless mishap?

Ron 

0 Kudos
Moderator
Moderator

Re: Dell V515W All in One Printer Connection Failure

Ron,

 

Since you have a dual band wireless router, you need to set it up twice. The printer uses the wireless G mode and for faster speeds, your computer wants to use the wireless N speeds.

 

You need to make a  ron351G network using these Recommended Wireless Router Settings, I use channel 11.

 

The make a   ron351N network using similar settings. You may want to use WPA-AES if it will work to get a faster speed. If you cannot communicate with the printer, you may have to drop back to WPA-PSK(TKIP) Security(Personal) on the wireless N network.

 

Any changes require you to setupm the printer again.

 

Run Delete Print Jobs to remove any stuck print jobs in the queue.

 

Disconnect the printer.

 

Uninstall the printer.

 

Restart your computer. Make sure the printer is removed. Manual Printer Driver Removal

 

Install the printer, choose network and follow the instructions. If using Windows 7, try downloading the Vista drivers and install them in the Compatibility mode

 

Dell V515w Wireless All In One Printer - (RED) owners thread

 

Also try these tweaks...( the XP machine may fail to communicate after a period of time. I think it's something with the operating system, even with the tweaks below, my wife's XP machine sometimes turn off the wireless adapter and a rstart is needed.)

 

 

Go to device manager(right click my computer, left click properties, left click hardware, left click device manager)


Go to the USB Controller section and click the + sign.


Go to each USB Root Hub and right click on it, left click properties, left click power management. Uncheck the box, allow computer to turn off this device to save power.


Restart your computer.

--------------------------------------

Go to device manager(right click my computer, left click properties, left click hardware, left click device manager). Click on Network and then right click on your wireless adapter, left click properties, power management. Uncheck the box, allow computer to turn off this device to save power.

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

0 Kudos
ron351
Bronze

Re: Dell V515W All in One Printer Connection Failure

Thanks for the reply Rick, I have the router configured on both channels the 2.4ghz and 5ghz bands and the printer is set with the SSID for the 2.4ghz band which supports B G N and set the SSID to the WPA-PSK [TKIP] + WPA2-PSK [AES]  encryption mode.

This way covers all my older/newer devices.

I have unchecked the power options in devices and currently downloading the drivers as in the link on your post which I hope isn't older then the one installed. I just bought this in December and the release date is 11/9/2009 on the link you had, so a tad leary of doing this part just yet.

I have the printer configured to the 2.4GHZ channel 11 on the router, the 5GHZ is for video streaming on the router, so the 5G shouldnt affect the printer.

I dont know how the printer operates but in the router logs I see it must silently try to keep connected to the router every hour at 19:56 20:56 21:56 every hour.

Its funny because it first says [WLAN access rejected: incorrect security] from MAC address but then within the same minute will say accepted, but now I don't see it saying accepted for some reason.

Im thinking of attempting the AD HOC setup which I think if I read it right connects directly to the printer rather then through the router network side, maybe not.

All I know is that when it don't connect I can go into the router and click LAN and hit the apply button and same with the WAN setup and just hit the apply button without doing anything and it seems to refresh what is connecting to the router and then the printer will be ok again for a while.

In the printer setup I unchecked DCHP because I set up the printer outside the DCHP pool of IP addresses in case power goes out I won't loose the IP address to the printer, so I set it up as a static IP to the printer on 192.168.1.9 and the DCHP pool of IP numbers from 2-8

There should be no issue by doing it this way. I do the same thing with a DVR on a wireless print server for my security cameras so I can view the house remotely without loosing that IP address in case of power loss.

I didn't want my printer or DVR within the DCHP pool to have it assign different ip addresses if a outage should occur.

So for now I am still clueless as why it keeps loosing the connection for wireless.

Ron

0 Kudos
Moderator
Moderator

Re: Dell V515W All in One Printer Connection Failure

Ron,

 

Setting up the printer for Ad-Hoc can beapain. You would have to connect each time to print and you'd probably have to disconnect from your network to print. No a very good choice.

 

I leave my wireless router on DHCP.I have a pool of 50 numbers, 192.168.X.1 is the default gateway and goes from 192.168.x.101 to 192.168.x.150 I keep a big pool of ip addresses in case someone comes over to the house and needs to connect.

 

I gave my first printer attached to a wireless print server an static ip address of  192.168.x 149 and then my Dell V715w Wireless Printer a static ip address of 192.168.x. 145

 

This allows using DHCP but will not allow another device to use the printers ip address. I think it has to be in the range of assigned ip addresses. You are NOT using Mac address filtering, correct?

 

Does your printer have a light for the wireless card? If so, can you tell if it's connected to your network? You may have to attach the USB Cable to set up the ip address in range.

 

What virus protection and firewall are you using? Before I forget, I have the firewall turned off on the wireless router, so everyone uses the virus protection and firewalls on each computer. The latest issue was virus programs blocking the printer communications.

 

Let me know the virus program and I'll see if I have the instructions to allow the communications past the virus program.

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

0 Kudos
ron351
Bronze

Re: Dell V515W All in One Printer Connection Failure

Rick, I changed my router settings to include the IP for the printer again.

I had a pool for DCHP from 2-8 and now have 2-10 to include everything that accesses the router.

I added IP reservation to each so if power fails and comes on each should be assigned the same ip address again on the network.

I checked and MAC filtering was populated but not active, to make sure I deleted all MAC addresses in the list.

I also turned on DCHP in the printer settings so we will see what happens today.

Heres 1 thing that I noticed when logging in to the printer by browser at 192.168.1.9

On the REPORTS tab when the printer sits idle:

Wireless 
  BSS Type        Infrastructure 
  SSID                Hidden 
  Wireless Security Mode  WPA-PSK/WPA2-PSK 
  Signal Strength  -255 dBm 
  Current Access Point       Hidden 
  Current Channel  11 
  Quality  Unacceptable 
  Pairwise Cipher  Unknown 
  Groupwise Cipher  Unknown 
  Trouble Code  Signal strength too weak

On the REPORTS tab when the printer is awake:

Wireless 
  BSS Type  Infrastructure 
  SSID  Hidden 
  Wireless Security Mode  WPA-PSK/WPA2-PSK 
  Signal Strength  -30 dBm 
  Current Access Point  Hidden 
  Current Channel  11 
  Quality  Excellent 
  Pairwise Cipher  AES 
  Groupwise Cipher  TKIP 
  Trouble Code  None

Maybe it is normal when the printer is idle to read

  Quality  Unacceptable 
  Pairwise Cipher  Unknown 
  Groupwise Cipher  Unknown 
  Trouble Code  Signal strength too weak

But that makes me wonder if it should be.

Last you asked about my antivirus and firewall, I use Kaspersky and there is a lot of stuff in there and I will check it today and see if anything may need changed.

Kaspersky is quite involved but may play a role in issues I am still a little rusty on settings using Kaspersky

0 Kudos
Moderator
Moderator

Re: Dell V515W All in One Printer Connection Failure

Ron,

 

Try reading THIS ARTICLE to allow printer past Kaspersky. They listed two settings and you may have to use both.

 

I have a Dell V715w Wireless printer I was wondering where you got this report from.

 

If I type the ip address for my printer, then click on reports, I see

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

0 Kudos