Dell V515W: "There is a problem with the printhead. Consult user guide"

I just got the printer installed 2 days ago, I've printed about 5 pages, and I'm getting this error message. I've replaced ink cartridges, seated and reseated the printhead try, cleaned the printhead with a cloth (can't deep clean because I can't get past the error message even after turning it off, unplugging it, uninstalling and reinstalling the printer/driver/etc. This is a piece of junk and it looks like I have a lot of company in that opinion. This after my Dell XPS 15 laptop being in constant maintenance for the 8 months I've had it. Every time the techs fix one thing, another thing is wrong., It even came back from the depot in worst shape than it went in. No more Dells for me. I'm going back to HP. The printer goes in the trash tomorrow and I've just ordered a new HP printer all-in-one.

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14 Replies
jagtarsingh
1 Copper

Re: Dell V515W: "There is a problem with the printhead. Consult user guide"

If this printer is still under warranty, get a new printhead from Dell.  If you can get a printhead, make call and make Dell pay to fix their poor quality printers.  They will only fix the problem if it costs them money directly (in support call costs, in shipping costs and in parts costs).  At the very leasst they will stop using poorly designed products made by Lexmark.

Printheads in these Dell printers are horrible.  If I lived in the States, I'd probably try and launch a class action against them for poor product, poor support, maliciously playing with acceptable use and adding to the landfill and environmental costs to the country.

- jagtarsingh

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Highlighted

Re: Dell V515W: "There is a problem with the printhead. Consult user guide"

Actually, yesterday, I got on a Dell "support" chat line with somebody and got the right guy. He did the remote control thing and some diagnostics, reinstalled the driver, and out of the blue told me they were sending me a new printhead! I knew it was still under warranty, but had no thoughts they'd send one, especially after reading the blogs in this forum about no replacements, none you could even buy, etc. I'd already decided it was a brand new printer going into the trash. So we'll see. After my experience with my laptop, I'm relatively sure something else will go wrong - to the extent that I've already ordered a new HP printer which I'll keep stored away in anticipation of this Dell piece of junk crashing. I haven't even had a chance to see if the scanner/fax/copier works or if it works wired because it died so quickly. As to my XPS 15 laptop, Dell has spent close to what I paid for it ($1400!!!--tried to get the newest technology and all the bells and whistles because it was to replace both my desktop and laptop). 3 home service calls, hours on chat and telephone lines, labor, new parts. We've replaced the DVD drive twice, the hard drive and OS 3 times, the entire bottom half of the case and all the cables, the touchpad. Why in the world haven't they just said "Here's a brand new computer, with our blessings" or, better yet, refunded all my money so I can go buy an HP which I've always had and never a complaint--they last forever. Dell is so off my Christmas card list! Oops, did I vent? They probably won't publish this rant anyway--I'll get a thinly veiled nastygram email from them telling me I should read the rules for posting in this forums. It's happened a couple of times. As the movie says, "You can't stand the truth!".

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jagtarsingh
1 Copper

Re: Dell V515W: "There is a problem with the printhead. Consult user guide"

Hi stilldisappointed.

    When you get the replacement printhead, could you please post the exact part number, etc. from the packaging so that others might be able to source this (probably) inexpensive part to get/keep their printers running?  I really don't know why Dell refuses to sell this part.  Do they **REALLY** think customers will just buy another Dell printer once their current one dies well before it's useful life expectation (which in my case is three to five years for a printer)?

And while Dell might delete your "rant" (which it really isn't, since it's the truth), I have a copy of it in my Inbox.  Long live the educated consumer!

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Re: Dell V515W: "There is a problem with the printhead. Consult user guide"

Got the new printhead (plus 2 new ink cartridges!!) and it works. So far. Here's all the info from the bar code on the packaging for the printhead: DP/N 0D724N   Made in the Phillippines    PH-0D724N-71868-19Q-01U2        14N0700     Rev A01     (I put all the 0s as zeroes vs the letter O so I hope they are).  Hope this helps. Boy, since I've been trying to figure out how to fix this thing, I've found some miserable reviews. The one on CNET (which wasn't there when I got the printer) absolutely says NOT to buy this printer, that it unreliable, it's an ink guzzler, etc. Since I got a good deal on it ($84) and 2 new printer cartridges are more than that, I'll either toss it and get a new printer (HP) when the ink runs out or use the LD cartridges that are only $7.95. They get reviews from RUINS YOUR PRINTER (big deal for this printer, right?) all the way to FABULOUS!!! Anyhow, I'm back in business, at least until something else happens. Good corresponding with you. If I hadn't talked to you in the beginning, I probably wouldn't have even tried to get Dell to do anything. All indications on their website is that this printer comes with no Dell support. But apparently I had a one-year warranty and the printhead's covered!

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jagtarsingh
1 Copper

Re: Dell V515W: "There is a problem with the printhead. Consult user guide"

Hi stilldisapointed,

Thanks for the information.  From what you provided, it looks like this is a standard Lexmark inkjet printhead.  The best price I could find for it was $60 shipped from Europe.  That's it, if you can get a free one from Dell, get it; otherwise, unless Dell relents and sells replacement printheads for a reasonable price, once it's out of warranty, get rid of it and the headaches that come with it and get something better.

I'm glad that you were able to revive you're printer.  Then these things do print, they print well.

- jagtarsingh

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nvragain
1 Copper

Re: Dell V515W: "There is a problem with the printhead. Consult user guide"

I have never commented in a forum ever, but the issues I have had with this printer compelled me to join this one.  I purchased a Dell 515w printer in Dec 2011.  Constantly my ink would run out after printing only a few pages.  Since I didn't print much, I decided to live with it.  Last week, I received the error "There is something wrong with your printhead."  I contacted customer support.  In the 1.25 hrs I was on the phone with them, I was transferred 4 times.  After the 3rd time, I asked the support person to make sure I am transferred to the correct department.  He said he would stay on the line and talk to his collegue to be sure.  Of course, as soon as the connection was made, I was hearing music..and no support person.  I stayed on the line 20 more minutes.  Got the next support person.  He told me to upgrade my firmware.  As I was attempting to do this, he said he would transfer me to the correct department.  I refused and asked to speak to a manager.  He said his manager could not help.  I said he was transferring me back to where I have just been.  I only wanted to know what to do to fix the issue.  He finally said the error meant that the printhead was broken and the printer will not work now.  I said..fine...I'll go get an HP" and that was the end.  This printer is absolutely worthless as is their customer support.

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Re: Dell V515W: "There is a problem with the printhead. Consult user guide"

Frankly, I was happy when the printer died totally (after only a few months) and I was able (with a clear financial conscience) to chuck it and buy an HP printer, which I usually have. I got my money back for my expensive Dell laptop after 9 months when all it did was malfunction and I got to know the entire Dell staff in India and the Phillippines over and over. Bought a new HP laptop. So I'm permanently out of the Dell business and happily back with HP. I can deal with them easily, their products last and last, if there's a problem, I can talk with somebody in the US without being transferred all over the world. Dell needs to grab a clue!

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7- Thorium

Re: Dell V515W: "There is a problem with the printhead. Consult user guide"

stilldisappointed,

We have located a Replacement Printhead that has helped to solve the issue. Cheaper than spending all that money on a new printer.

Rick

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Re: Dell V515W: "There is a problem with the printhead. Consult user guide"

Don't care. I'm out of the Dell User business. Only had 2  Dell products, both in the last year, both were lemons, both were continual problems. Back with HP and am now a happy camper once again. HP printers and laptops take a licking and keep on ticking; Thanks anyhow, tho.

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