I have done that, unplugged and plugged it again. Uninstalled and reinstalled. This error has been on for a while. I wanted to try to fix it before getting a new one. Just got new ink and without using it at all it says the ink is half gone???
Disconnect the printer from the wall. Please remove the power brick from the back of the printer for 60 seconds. This resets any error messages the printer has. Plug everything back in and power on the printer.
The 2200 error message indicates a scanner stall or jam. The steps below will help you to resolve the issue and clear the error message.
Printer Reset
1 Power off the All-In-One (AIO) and remove the power supply from the back of the unit. Wait 30 seconds. Then reinsert the power supply and power the AIO on.
Did the error message return?
Yes: Continue to step 2.
No: Attempt a test scan. If the error message does not reappear, the error is resolved.
2 Power off the AIO and remove the power supply from the back of the unit. Open the scanner cover. Check the scanner glass for cracks and the scanner casing for cracks. Close the scanner lid. Open the top cover of the AIO. Using the carrier belt, move the cartridge carrier to the middle of the unit. Remove both cartridges, close the top cover, reinsert the power supply, and power the AIO on.
Did the error message return?
Yes: contact Dell. No: Continue to step 3.
3 Power off the AIO and remove the power supply from the back of the unit. Open the top cover of the AIO. Using the carrier belt, move the cartridge carrier to the middle of the unit. Insert the color cartridge, close the top cover, reinsert the power supply, and power on the AIO.
Did the error message return?
Yes: Repeat step 3 with another color cartridge. If the printer fails again, continue to step 4.
No: Repeat step 3 and install the black/photo cartridge. If both cartridges are installed, attempt a test scan. If the error message does not reappear, the error is resolved.
4 Power off the AIO and remove the power supply from the back of the unit. Open the top cover of the AIO. Using the carrier belt, move the cartridge carrier to the middle of the unit. Remove the color cartridge and insert the black/photo cartridge. Then close the top cover, reinsert the power supply, and power the AIO on.
Did the error message return?
Yes: Repeat step 4 with another black/photo cartridge. If the printer fails again, contact Dell.
No: Install the color cartridge. If the printer fails, contact Dell. If the error message does not appear with both cartridges installed, attempt a test scan. If the error message does not reappear, the error is resolved.
DELL-Jesse L
Moderator
Moderator
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16.7K Posts
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April 23rd, 2009 09:00
mladish,
Thank you for using the Dell Community Forum.
It means the "scan carrier has stalled". Here is how to resolve the error.
Turn off the printer, wait a few seconds, and then turn on the printer.
mladish
2 Posts
0
April 23rd, 2009 11:00
I have done that, unplugged and plugged it again. Uninstalled and reinstalled. This error has been on for a while. I wanted to try to fix it before getting a new one. Just got new ink and without using it at all it says the ink is half gone???
PudgyOne
9 Legend
9 Legend
•
30.3K Posts
0
April 23rd, 2009 16:00
mladish,
Disconnect the printer from the wall. Please remove the power brick from the back of the printer for 60 seconds. This resets any error messages the printer has. Plug everything back in and power on the printer.
Any error messages?
Rick
tcgchai
3 Posts
0
September 24th, 2013 11:00
I tried doing that it didn't work.
I am writing you in 2013. Clearly there are still issues with this All in One Printer Model.
Please respond in 2013.
PudgyOne
9 Legend
9 Legend
•
30.3K Posts
0
September 24th, 2013 12:00
tcgchai,
The 2200 error message indicates a scanner stall or jam. The steps below will help you to resolve the issue and clear the error message.
Printer Reset
1 Power off the All-In-One (AIO) and remove the power supply from the back of the unit. Wait 30 seconds. Then reinsert the power supply and power the AIO on.
Did the error message return?
Yes: Continue to step 2.
No: Attempt a test scan. If the error message does not reappear, the error is resolved.
2 Power off the AIO and remove the power supply from the back of the unit. Open the scanner cover. Check the scanner glass for cracks and the scanner casing for cracks. Close the scanner lid. Open the top cover of the AIO. Using the carrier belt, move the cartridge carrier to the middle of the unit. Remove both cartridges, close the top cover, reinsert the power supply, and power the AIO on.
Did the error message return?
Yes: contact Dell.
No: Continue to step 3.
3 Power off the AIO and remove the power supply from the back of the unit. Open the top cover of the AIO. Using the carrier belt, move the cartridge carrier to the middle of the unit. Insert the color cartridge, close the top cover, reinsert the power supply, and power on the AIO.
Did the error message return?
Yes: Repeat step 3 with another color cartridge. If the printer fails again, continue to step 4.
No: Repeat step 3 and install the black/photo cartridge. If both cartridges are installed, attempt a test scan. If the error message does not reappear, the error is resolved.
4 Power off the AIO and remove the power supply from the back of the unit. Open the top cover of the AIO. Using the carrier belt, move the cartridge carrier to the middle of the unit. Remove the color cartridge and insert the black/photo cartridge. Then close the top cover, reinsert the power supply, and power the AIO on.
Did the error message return?
Yes: Repeat step 4 with another black/photo cartridge. If the printer fails again, contact Dell.
No: Install the color cartridge. If the printer fails, contact Dell. If the error message does not appear with both cartridges installed, attempt a test scan. If the error message does not reappear, the error is resolved.
Rick