markoBanker
1 Copper

Fax icon not in my "Printers & Faxes" in control panel

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Installed new Lexmark AIO 905 Printer on my Dell Inspiron 9400 using Windows XP. Printer works fine wirelesly and fax works fine on the console however during set up I received a pop-up saying that all files were not copied.I de-installed , ran a disk clean-up and re-installed but samething.The fax software did not fully install and missing the Fax icon in "Printers and Faxes". I can't fax within my programs as I can't choose the Fax printer from the drop down print menu within my programs.Has somenoe ran  into similar situation

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markoBanker
1 Copper

Re: Fax icon not in my "Printers & Faxes" in control panel

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On the Lexmark CD, there is no executable file in the Fax folder.I tried setting up using a new account in Windows and same thing, nofax icon in "Printers & Faxes" so I think that too many reg keys were deleted from HP. I read somewhere that some HP reg keys are in use even if you don't have an HP printer.

I was forced to re-image to its original purchased date and I had made some back-up of my stuff so I didn't lose anything but had to re-install all my programs and re-install Dell updated drivers from Dell support site.I also updated Windows and then set up my darn printer and bingo everything worked out first crack. I tried everything else for 3 weeks!      Thanks for your support

 

markobanker

13 Replies
7- Thorium

Re: Fax icon not in my "Printers & Faxes" in control panel

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markoBanker,

 

I didn't read up on the printer, but will try to help you. The printer looks like it has it's own modem, please correct me if I'm wrong.

 

First, On my network, I use these Recommended Wireless Router Settings in my wireless router, I use channel 11.

 

I then setup the printer next(I have a Dell V715w Printer). The printer disk is installed in the computer and then follow the instructions. The printer will need SSID, type of security and password. You should get a confirmation that it's connected to the network.

 

Now remove the USB Cable and make sure to connect the printer to the phone line. If using DSL, you'll need to have a DSL Filter on the phone line it's connected to.

 

This step, you way want to start with first

Now for your computer. Uninstall the printer using start, control panel, add/remove programs.

Now restart your computer. This must be done to flush all the old files from your computer. Make sure the printer is gone. Manual Printer Driver Removal

 

Now try installing the printer using the disks that came with the printer. It should find the fax program and everything else.

 

Let me know what happens.

 

 

Rick

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markoBanker
1 Copper

Re: Fax icon not in my "Printers & Faxes" in control panel

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Rick , thanks for replying,

I've uninstalled using "add /remove programs, rebooted and made sure all files are gone.I've done disk cleanup also.I re-installed and found same thing. All installation files from the installation CD did not copy(got pop-up saying not all files were copied).The printer works but still no Fax icon in "Printers & Faxes" within control panel. Before the first Installation attempt, I had an HP AIO 7780 Printer that I uninstalled and perhaps it removed something it shouldn't have.

After installation, I ran software update and it downloaded some files but was unable to install the updates.

I have installed the printer on my other Laptop Dell Studio XPS running Windows 7(wirelesly) and everything workes fine.

Markobanker

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7- Thorium

Re: Fax icon not in my "Printers & Faxes" in control panel

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Markobanker,

 

So my question is...

 

Did you get everything working?

 

Since the verified answer was selected, I am guessing frommthe above post, you got it working.

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

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markoBanker
1 Copper

Re: Fax icon not in my "Printers & Faxes" in control panel

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Rick,

Sorry for confusion, I'm a newby to forums.

I still have same problem with Fax icon not in my "Printers & Faxes". I tried a USB connection set-up with my Lexmark AIO 905 printer and same thing happens.The PC is unable to copy all installation files.

I tied re-installing my HP AIO 7780 to see if fax software would get installed and funny thing, the same thing is happening,no Fax icon in "Printers & Faxes".The fax icon used to be present on the HP AIO 7780 prior to me uninstalling it. Some files may have been deleted during uninstalling of the HP Printer

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7- Thorium

Re: Fax icon not in my "Printers & Faxes" in control panel

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markoBanker,

 

My thoughts.

 

First uninstall the printer. Right click start, left click explore and look for programs files. Look through and delete and printer flder that's there.

 

Make a system restore point.

 

Then run Windows Installer CleanUp Utility. Remove only the printer software, if it's on the list, then restart your computer. Make sure the printer is gone. Manual Printer Driver Removal

 

Restart your computer.

 

Now try installing the printer using the disks that came with it. Try installing it with the USB Cable first, and since it will be connected to your computer, it should find the modem and install the fax software.

 

If it finds everything, then install the printer for network. Keep the other version and you might want to rename it your printer (USB). Try the setup and see if you can get the printer installed wirelessly. Since you installed the printer with the USB Cable first, the fax icon hopefully should be there.

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

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#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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markoBanker
1 Copper

Re: Fax icon not in my "Printers & Faxes" in control panel

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I tried using windows install clean-up however it didn't want to run (looks likes missing file in temp. folder)tried to look for a solution for that problem and did not find.So I used Add/remove to uninstall Lexmark AIO 905.I went in Doc & Settings/App Data/Local Settings to remove all  Lexmarks folders, I emptied the temp folder,ran clean up disk utility and tried set-up using the CD and with a USB and came up with same problem. No fax icon in "printers & Faxes" and printer works fine. There must be some corrupted reg entry and I'm hesitant to do a Windows re-install.

On this PC, we had to re format as we had a virus.So in re-installing everything on it, we may have missed some form of up dates.I ran windows update and all seem in order.I have the latest updates framework,window installer. I don't have a modem but it still installed my old HP AIO 7780 sometime ago.Lately I even tried to re-install that other HP AIO 7780 and it also would not install the fax in "Printers & Faxes". Something is causing the fax files from being installed on both printers! I got no more ideas on how to fix.Or how to fix Windows Installer Clean-up utility

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7- Thorium

Re: Fax icon not in my "Printers & Faxes" in control panel

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markoBanker,

 

 

The Desktop/Notebook Utility needs to be installed first(if applicable), then the chipset drivers. If they are NOT installed first, then the rest of the drivers will fail to install.

 

 

 

 

Since the operating system was re-installed did you remember to go to drivers and downloads, enter your service tag(DO NOT POST SERVICE TAG here or your post will get deleted, since it contains your personal information), and install these drivers in this order.

 

emoticon.Idea.title Hint emoticon.Idea.title When downloading the drivers, make a folder for each drivers and name it with the device it belongs with to make it easier to install them in the proper order.



Desktop System Software or Notebook System Software(if applicable)
Chipset or SMBus driver
Processor Driver (if applicable)
Video
Audio (sound)
Input Drivers (keyboard/mouse)
Modem
Network Card

QuickSet(Laptop only)

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

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markoBanker
1 Copper

Re: Fax icon not in my "Printers & Faxes" in control panel

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Rick,

Your probably right with this but I thought the system was operating fine now as Dell Techs brought the Inspiron 9400 to its original day one state therefore would it still be necessary to update the drivers.

 

markobanker

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7- Thorium

Re: Fax icon not in my "Printers & Faxes" in control panel

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markoBanker,

 

If they used the factory image, then you shouldn't have any issues with the USB Ports or anything else. If they install a new hard drive or used the disks, then the Desktop/notebook utility(if applicable) and the chipset drivers need to be installed first or the rest of the drivers will fail to install.

 

What do you see in the device manager? Any yellow exclaimination marks or red x's?

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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