Firmware Error 900.57 on 2350dn

[jlb4350]

I've been getting a firmware error code 900.57 on my Dell 2350dn printer lately. I searched the Dell support and found an Urgent firmware update that supposedly resolves the 900.57 error, but that update was for a 2330dn and not the 2350. There are no firmware updates available for the 2350. Will the 2330 update work with my printer? This has been an annoying issue for about a month now.

Thanks.

[Printster · Accepted solution]

Yes the 2330 drivers and firmware should work just fine for the 2350dn printer. Also, the 900.57 error is specific to the driver you are using. I believe that is a PCL error and the 900.43 is a PS driver error. You may try changing the driver over to Dell's Open print or just try swapping between PCL and PS if the firmware does not help.

[jlb4350]

Thank you. I will try that when the error appears again!

[UCHC]

I am having the same issue.

I have updated the firmware. I have uninstalled the printer, and reinstalled the printer. I have gone in and even reset the default settings on the machine. I tried a power cycle, all of which is to no avail.

The machine at this point will print 4 or 5 pages then stop mid print and continue the the error code 900.57.

I have looked up the code and obviously it says use a firmware update, but it also mentions using the proper driver for the device. Well, I have checked both, and still nothing.

Does anyone have an idea of what's up?

[Printster]

It isnt necessarily the "proper driver" so much as the type of driver. This is a PCL error so a different PCL driver or even a PS driver is a good choice for troubleshooting. In some rare cases it is a problem with the board on the unit.

[jddfw]

I just ran into this on the 2330dn, and the latest FW release did not resolve the issue. So, I pulled the Ethernet cable and the printer remained "Ready." I then went to the client's computer and reinstalled the printer, with the latest driver set.

Oddly enough, the driver set installed the XL, PS3, and the "vanilla" drivers, when I specified the use of only the "vanilla" drivers. I then had to go back in and delete the XL and PS3 queues.