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helomech407
1 Copper

Firmware 'upgrade' R152145 seems to have killed my 946 printer

I tried to install a firmware upgrade, R152145 because it was there and seemed like a good thing to do, and now my printer wont turn on. If I plug it in to the wall, the power button just flashes every three or four seconds and it makes a quick dit dit sound each time it flashes. nothing on the display, win XP Dell PC won't communicate with it. Drivers wont install, and wont let me reinstall firmware. Any way to reset this thing or did this so called 'firmware upgrade' turn it into an oversized high tech paperweight? Even unattached by usb, same result.

 

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28 Replies
helomech407
1 Copper

Re: Firmware 'upgrade' R152145 seems to have killed my 946 printer

Hmmm, nary the sound of chirping crickets. Should I take it the so called 'update' has resigned my printer to the recycling bin? Anyone?

 

 

 

 

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jackshack
5 Iridium

Re: Firmware 'upgrade' R152145 seems to have killed my 946 printer

Afraid I don't know a lot about printer firmware, but there is this thread on the subject.  It would have been nice if the user had told us if the proposed solution helped, but I have yet to find a confirmed fix.

PudgyOne seems to think that you need to reinstall the printer from scratch, as though the I/O addresses were changed by the update process.

Dell Forum member since 2005

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Moderator
Moderator

Re: Firmware 'upgrade' R152145 seems to have killed my 946 printer

helomech407,

 

When you do the firmware on any printer, you need to be connected with the USB Cable. First, try removing the plug from the wall. Also remove the power brick from the back of the printer for 60 seconds. This will reset any error messages and blinking lights. If the printer doesn't startup, something happened when you sent the firmware to the printer and I doubt if you can send the fiormware to the printer again, but you can give it a try.

 

I have found from past experiences from other members that installing the wrong firmware usually causes the printer to become a huge paper weight.

 

I feel your pain.

 

 

Rick

#DellRockstar

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Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

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NemesisDB
6 Gallium

Re: Firmware 'upgrade' R152145 seems to have killed my 946 printer

It's completely unacceptable that this type of thing can happen with modern hardware.  A crash recovery chip with a backup firmware image would probably cost all of $1 for suppliers to include.

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SSGMiller
1 Copper

Re: Firmware 'upgrade' R152145 seems to have killed my 946 printer

I am having the same problem with my Dell 946 Printer. I have been on and off the phone with DELL for more than an hour. I dont understand why when their software on their website has fried my printer, that i am responsible for replacing it. I have used this printer 3times, it was still in the box today when i took it out. Where do i go from here? Unfortunately, this printer  is not under warranty, bu i dont see how that is relevant when it was their software that ruined it. Please help.

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helomech407
1 Copper

Re: Firmware 'upgrade' R152145 seems to have killed my 946 printer

Not Real impressed with dell printers. I ended up sending the 946 back to IT for recycling, then at the same time sent back a dell Laser printer because it wouldn't acknowledge any paper in its tray. Now I have resorted to doing all of my printing on someone else's printer at work or on my own at home until they are replaced. Thanks for the support Dell!

 

NOT!

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helomech407
1 Copper

Re: Firmware 'upgrade' R152145 seems to have killed my 946 printer

By the way, both printers were just recently out of warrantee only by a few months.

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sdicomp
2 Bronze

Re: Firmware 'upgrade' R152145 seems to have killed my 946 printer

Same thing happened to my 948. Power blinked during firmware update. Printer was trashed, 3 months after warranty expired. No help on this forum!

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SSGMiller
1 Copper

Re: Firmware 'upgrade' R152145 seems to have killed my 946 printer

I kept on calling and requesting a manager. I explained to them that there is no warning on the web site for the download. That it never stated if downloaded it could reset the chip innside the printer. I had to go through 4 managers, but they finally decided to send me a new printer. My printer was out of warranty for over a year. They know that the website was wrong, you just need to keep going and not give in and you will have a new printer. I explained that how was i supposed to know not to download that firmware, it says optional. Good luck, and if there is any other questions please let me know.

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