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bgwooley
Copper

HOW CAN I FILE A COMPLAINT

PLEASE TELL ME HOW TO FILE A COMPLAINT WITH DELL SINCE CUSTOMER CARE REFUSES TO GIVE ADDRESS OR PHONE NUMBER OR LET ME TALK TO A MANAGER.
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17 Replies
tommyo1954
Diamond

Re: HOW CAN I FILE A COMPLAINT

Write to them..... in Round Rock, Texas. I don't know the zipcode though at this typing....

 

 

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Moderator
Moderator

Re: HOW CAN I FILE A COMPLAINT

One Dell Way

Mail Stop 8129

Round Rock TX 78682

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

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hrova
Diamond

Re: HOW CAN I FILE A COMPLAINT

You can send a letter to that address, but i have NEVER heard of anyone getting a response from that address, much less resolving anything.
Try the Unresolved Issues link below. It works well for most people.

Community Member Since 2003

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farbuncle
Silver

Re: HOW CAN I FILE A COMPLAINT

If you have an E-mail address use that. When they answer, their supervisiors address will be included. work you way up the chain. Thats what I did and on the third level a nice lady called and apologized for the mistake and said my replacement would ship that day. It did.
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tommyo1954
Diamond

Re: HOW CAN I FILE A COMPLAINT


hrova wrote:
You can send a letter to that address, but i have NEVER heard of anyone getting a response from that address

Actually that was the case with me too when I wrote to them about 7 years ago with a highly complimentary letter of praise regarding my very first Dell purchase.  Beautifully written, and it took me over an hour to type because I can only use one finger on a keyboard. Well, I never recieved a reply.....  But that's kind of long forgotten now and it doesn't really bug me as much as it used to.

 

However for the life of me, I just can't see why there seems to be some kind of "shield of obscurity" or "invisible dome" placed over Round Rock, Texas. There's proof of that over and over and over again here on many posts and comments within the forum.

 

Believe me if I were head of a large company like that, customer satisfaction and customer interaction would be my number one priority; not just counting profits and hiring the least expensive labor you can find half-way around the world from where corporate management is located.

 

Does anyone have any clue why this mysterious shield of obscurity exists ? 

 

(to enlighten and learn; this is not a slam or negative comment from me)Smiley Happy

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lrisner
Bronze

Re: HOW CAN I FILE A COMPLAINT

Address......Mail Stop.....self explanatory. Today's bussiness world is cost driven. The promises for complaint resolution you get from Dell or any other Company today is like a Politician's word..Empty.

 

They aim more to lower cost and just give lip service to any real problem. Just the way it is today.

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tommyo1954
Diamond

Re: HOW CAN I FILE A COMPLAINT

I'll be darned...   I heard the word "mail stop" before, but never gave it any thought about what it means.

 

I guess I know now, lol....Smiley Indifferent

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DELL-Jimmy P
Platinum

Re: HOW CAN I FILE A COMPLAINT

A mail stop is sort of like a street would be in a residential address. Round rock has about eight huge buildings and a whole bunch of people working in each one. Mail stops route the mail to the correct building and tells the mail room the area the person works in.

 

The unresolved issue link is provided for the sole purpose of addressing issue that have not been resolved by normal channels.

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DELL-Jimmy P
Platinum

Re: HOW CAN I FILE A COMPLAINT


tommyo1954 wrote:

 

Does anyone have any clue why this mysterious shield of obscurity exists ? 

 

(to enlighten and learn; this is not a slam or negative comment from me)Smiley Happy


There is no shield of obscurity that I'm aware of, we probably get tons of mail but I don't work in any of the areas that do that so I have no idea how it's handled. When I worked in tech support our mail guy pushed around one of those four wheel flat carts stacked about two to five feet with mail and packages just for our little corner of the world.

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