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Moderator
Moderator

Jam, paper jam errors. Read this before posting.

We are seeing many printers coming back from customers with debris or objects "inside" the printer. These are causing many of the jam errors.
* Unplug the power cord from the printer
* Remove all paper from the printer
* Turn the printer upside down and gently shake it
* Post here if this action dislodged debris from inside the printer and fixed your jam issue
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36 Replies
Scootel2
Bronze

Re: Jam, paper jam errors. Read this before posting.

I have 2 AIO 922s. I have done what you have suggested. I shook both printers and even used condensed air on both. They both still state "Paper jam" Any other suggestions?
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Chris Beck
Bronze

Re: Jam, paper jam errors. Read this before posting.

  • Is the cartridge carrier moving to the centre when the printer is powered on ?
  • If no. the problem could be related to encoder strip
  • Try the steps listed below.
  • You need either a Post card, Envelope.
  • Place the Envelope / post-card vertically on the right side in the feed path and push it as far down as it goes.
  • Move the  Envelope / post-card from left to right and right to left and if there is resistance at any point try moving the  Envelope / post-card up and down.
  • The above procedure helps clear the paper path.
  • If you do not have an  Envelope / post-card hand you can try the above procedure by folding a sheet of paper into three parts. the idea is to use a thick sheet to clear the feed path of foreign objects or debris.
  • After completing the procedure rebrick the printer.

 

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Scootel2
Bronze

Re: Jam, paper jam errors. Read this before posting.

I have tried this as well. The cartridge carrier does not go to the center. When I turn the printer on I can put a piece of paper in the tray and it will go through the printer with no problem. However it still states "paper jam" Any other suggestions?
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Chris Beck
Bronze

Re: Jam, paper jam errors. Read this before posting.

  • The cartridges not coming to the center indicates a problem with the encoder strip
  • The encoder strip is a thin transparent strip about quarter of an inch wide that runs from left to right behind the cartridge holder.
  • Check and see if it is slack/broken/crooked.
  • Encoder strip should be firm vertical and should be inside the slot behind the cartridge carrier.
  • Pull the cartridge carrier manually to the center using the flat gray/white ribbon cable that connects to the cartridge carrier. Also move the cartridge carrier as far right and as far left as possible manually with the printer power chord disconnected about three times.
  • If the encoder strip is broken/loose then the printer will not work.
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Scootel2
Bronze

Re: Jam, paper jam errors. Read this before posting.

I have done the above suggested. Everything is in order with the strip. Any other suggestions?
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Michael626
Bronze

Re: Jam, paper jam errors. Read this before posting.

I also have the same problem with my photo AIO printer 942. I have done everything that is listed and still the Clear paper Jam message is there. I have even uninstalled the printer and reinstalled just to try that to see if it would clear and it didn't do any good. I need my printer for business. This is sitting me back in work. Any idea's now on how to fix the problem???
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Chris Beck
Bronze

Re: Jam, paper jam errors. Read this before posting.

  • A paper jam is a hardware issue and cannot be fixed by a reinstall.
  • Kindly try the steps I mentioned in the previous post.
  • There is one more step that you may try is to open the access tray to cartridges and try and move the rollers with your fingers in an upward motion.
  • then turn the printer off and reseat the power cable.
  • Try a standalone copy, If a standalone copy fails inspite of these steps, its time to say goodbye to the printer. you could still use the scanner though ;-).
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Michael626
Bronze

Re: Jam, paper jam errors. Read this before posting.

Thank you Chris . I found the answer to my problem on another thread. After doing all that was posted here none of it  worked,  the problem  was the sensor that was bent up instead of being in the down postion. The printer work's now but sometime's I do still get the message clear paper jam. So then I just move the sensor back in place.
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aimstream
Copper

Re: Jam, paper jam errors. Read this before posting.

Yeah I think something is in my printer but the paper folded wouldn't get it out and my brother tried to fix it before and I think it wrecked it even more. I tried calling to get a replacement but the man said he couldn't because there were technical difficulties. If Dell made a computer that was easier to get inside and get out something that fell in or if you could clean it easier it'd be appreciated. I looked at the transparent strip and it's in tact. It's just that the rollers are not feeding the paper in, or maybe something lodged in there.
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