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Missing File "DL_Dashboard.exe"
When setting up my new system I installed a V313W printer. The setup disk placed a short cut called “Dell Printer Home”. When I click on the Icon a message says “looking for DL_Dashboard.exe” but can’t find it. Is something missing?
Lou
MissTJade
4 Posts
0
June 27th, 2011 20:00
I started this process, which seemed to get me further than before, HOWEVER....I am missing the config.xml file (on the disc - it's not in the folder)!
What to do now??
Ken Yan
6 Posts
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June 28th, 2011 00:00
You may not need it. For me the dashboard program seems to run without it.
kgberman
14 Posts
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June 28th, 2011 13:00
Tried this and it still does not work. I do get the Dell Printer Home now but nothing works, the button for documents is dim and states "install OCR from CD to enable" . Printing and copying is fine but I have to use Adobe fine reader to scan.
Lou
MissTJade
4 Posts
0
June 28th, 2011 16:00
Well, either I need it, or the copy/pasting files solution just doesn't work, because it still does not work for me. However, instead of saying "shortcut not found" or whatever it brings up a page that says the .xml file is not found. Hence, I believe I need it. Is there a reason it wouldn't be on the disc? That is very curious to me.
Ken Yan
6 Posts
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June 29th, 2011 02:00
Well, the config.xml file is just a few lines of text. Here it is in its entirety:
dennis_kethan
3 Posts
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February 1st, 2012 11:00
Rick
I lost my install disk for my V313w printer. How can I get a new install disk.
I go to "Start"
"Programs"
Dell printer
Dell printer home
And it goes to the scan protion only.
I trying to change the security passcode on printer and the instruction lead me nowhere
PudgyOne
9 Legend
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30.3K Posts
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February 1st, 2012 15:00
dennis_kethan,
I can help you install the printer, but it will not have the OCR Program, needed to scan and fax.
If you give me the make and model of your computer and operating system. 33-bit or 64-bit?
How is the V313w Wireless Printer connected to your computer, usb cable or wireless?
Virus program and firewall you're using.
Rick
dennis_kethan
3 Posts
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February 1st, 2012 15:00
Rick
I have an Inspiron 1420 Dell Laptop.
I'm currently using Windows Vista
I'm trying to setup wirelessly. I can print using USB cable but not wirelessly.
I have two other user for the printer and they connect wirerlessly.
The network was working fine until I secured my wireless router. I have bee racking my brain trying to figure this out.
I had already downloaded the drivers and firmware.
dennis_kethan
3 Posts
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February 1st, 2012 16:00
Rick,
I have a Netgear Range Max N router. I'm using WPA2 security setting. No specific channel id.
PudgyOne
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30.3K Posts
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February 1st, 2012 16:00
dennis_kethan,
Make and model of your wireless router. What type of security are you using? What channel?
Rick
PudgyOne
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30.3K Posts
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February 1st, 2012 16:00
dennis_kethan,
A doul band, correct.
Make a new SSID, maybe something like dennis_kethan_G and use these Recommended Wireless Router Settings I use channel 11.
You'll also need to make a Wireless N SSIS something like dennis_kethan_N that way you know which connection you're connecting to.
After you have the router settings corrected, then...
Download the proper Vista drivers from Dell V313 All-In-One Printer owners thread
Install the drivers, choose network, then choose new installation and follow the instructions. It should prompt you to connect the printer with the USB cable, then ask to find your network and the password. It has to connect to the wireless G band that has WPA-PSK(TKIP) Security(Personal)
Once the printer finds and connects to the network, the printer installation will continue to finish installing.
Remember virus programs and firewalls will block communications.
Rick
Kiondre
1 Message
0
June 19th, 2012 14:00
Hell Rick my answwer is yes to all your questions
even thought one problem is that the printer was a used gift and didnt come with the cd i downloaded the software from the internet and copying and printing works fine, but the scanning is not working because i can not open the dashboard can you please help
DELL-Alok K
21 Posts
0
June 19th, 2012 15:00
DELL-Alok K
21 Posts
0
June 19th, 2012 15:00
Hi,
Welcome to the community,
Uninstall the printer from the computer and restart the system,
then go to support.dell.com and check your printer model in this case it is V313w printer
go to the printer model and seleect the operating system , if it is windows 7 make sure you select 64 bit or 32 bit
download the driver and install it on the computer, after the installation is over
using the cd for the printer run the set up and selec the option install additional software
complete the installation using the CD and then check the Dell printer Home, it should be working
Alok Kar
Dell | Social Media Outreach | Global Social Media & Community
DELL-Alok K
21 Posts
0
June 19th, 2012 15:00
Hi,
Welcome to the community,
Uninstall the printer from the computer and restart the system,
then go to support.dell.com and check your printer model in this case it is V313w printer
go to the printer model and seleect the operating system , if it is windows 7 make sure you select 64 bit or 32 bit
download the driver and install it on the computer, after the installation is over
using the cd for the printer run the set up and selec the option install additional software
complete the installation using the CD and then check the Dell printer Home, it should be working
Alok Kar
Dell | Social Media Outreach | Global Social Media & Community