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hlywdgurl
Copper

My Dell V313 keeps saying there is a paper jam, but the roller doesn't seem to be pulling the paper in.

This just started.  I didn't do anything to the printer.  This is the second V313 that this has happened to.  There is a paper jam error message.  The problem seems to be that the paper is not being pulled into the printer.  How can I fix this?

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Re: My Dell V313 keeps saying there is a paper jam, but the roller doesn't seem to be pulling the paper in.

hlywdgurl,

 

Does you printer have a duplexer? If so, did you try taking the back off and remove any stuck documents in the printer?

 

 

Rick

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hlywdgurl
Copper

Re: My Dell V313 keeps saying there is a paper jam, but the roller doesn't seem to be pulling the paper in.

No duplexer on the back.  Thanks though.

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