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My Printer will only print one page then I have to reboot the computer to print another
The printer has been fine since purchase, but just recently, it will print one page after being turned on, then if I try to print a different document, it goes so far as taking the paper up and sounds like it is ready to print, then stops. I have tried cancelling the print job, but it will not clear - it then keeps saying 'deleting' in the print queue (but never deletes it). Un-plugging the printer doesn't clear the print job. The only way I can get it to print the next thing is to completely restart my computer.
I have tried un-installing and re-installing the printer. I have put on all the latests software updates for the printer....I am at a loss :(
Anybody got a suggestion?
PudgyOne
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January 22nd, 2014 12:00
In the last batch of Windows Updates, Microsoft installed Internet Explorer 11. IE11 had been causing printer problems.
Open Internet Explorer, click on Help, then click on About Internet Explorer. It should show the version there. If you have IE11, then go to control panel, Windows Update, Installed Updates, look for Internet Explorer 11. Click on Internet Explorer 11, uninstall.
Restart the computer, when prompted. Then see if your printer works.
Rick
PudgyOne
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December 21st, 2013 03:00
triskeion,
What version of Internet Explorer is installed?
What virus program and firewall are you using?
Rick
Hunter1238
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January 22nd, 2014 09:00
dcgrover
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January 26th, 2014 20:00
Thank you for this post. I tried it and it worked. Never would have figured it out on my own. THANKS.
PudgyOne
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January 27th, 2014 01:00
dcgrover,
Glad you got it working! :emotion-21:[ Thanks for posting back.
Take care,
Rick
bak62066
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March 5th, 2014 17:00
RICK........ YOU ARE TRULY A GENIUS!!! THANK YOU SO MUCH!!
I was having the same exact problem... it just started out of nowhere and it was driving me insane!
I did what you suggested and it worked for me too!!
You have no idea how happy I am!! I am soooo glad I found this forum!!
Thanks a million!!!!!!!!!!!!!!!!!!!!!!!!!!!
PudgyOne
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March 6th, 2014 02:00
bak62066,
Glad you got it working! :emotion-21: Thanks for posting back.
Take care,
Rick
PudgyOne
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March 21st, 2014 15:00
Ray,
Glad you got it working! :emotion-21: Thanks for posting back.
Take care,
Rick
Ray Mallmann
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March 21st, 2014 15:00
It Worked for me too !
Doing a Happy Dance !
Ray Mallmann
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March 21st, 2014 15:00
Thank You for this Advise.
I had been having this Exact same problem with my Dell V715 printer since about November. It would only print one Document and then if I tried to print anything else, it would sound as though it was going to print, but it wouldn't print. I would turn my computer off and as soon as I restarted, it would print everything left in the print Que.
After reading the comments Above, I looked for and Uninstalled the IE11 Update...and it has been working Great Ever since !
I can NOT Thank You Enough ! This has been bothering me since it started. Hard to get anything done when you have to keep rebooting, just to print something.
Ray Mallmann
VargaFamily
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March 28th, 2014 16:00
I'm running Google Chrome but my printer is doing the same thing. Prints once and then stops. Have to reboot to get it going again.
Ray Mallmann
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March 29th, 2014 10:00
Go in and look for the IE11 Update from back in November and Uninstall it.
I was having the same problem and it was driving me nuts. Started out of no where and I tried googling the problem to see what answers I could come up with.
It looks like uninstalling that Update has been fixing the problem for everyone.
Worked for me and I am Relieved. Thought I was going to have to buy a new printer
phyllisv
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June 20th, 2014 09:00
THANK YOU FOR POSTING THIS ANSWER!!! I was getting so frustrated -- it's great to be able to print more than one document at a time again!
PudgyOne
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June 20th, 2014 21:00
phyllisv,
Glad you got it working! :emotion-21: Thanks for posting back.
Take care,
Rick
dogtare
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June 21st, 2014 14:00