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New Dell v525 will not print black
Just received a v525w from my company for my remote office. I went through the installation process on the disc but the printer will not print black, only color. All cartridges are new out of the foil packages and a quick online search did not turn up any useful fixes. Touching the black cartridge round ink pad shows ink in the cartridge, so again, don't think its the cartridge.
Any thoughts on how to fix?
agorena123
3 Posts
1
April 22nd, 2013 10:00
Phone support rep had me clean print head and that fixed it. Said storage or shipping sometimes affects the print head.
agorena123
3 Posts
0
April 22nd, 2013 09:00
Thanks Harish but that did not fix the problem.
Dell - Harish M
1.3K Posts
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April 22nd, 2013 09:00
Hi agorena123,
Open the printer control panel and select the option “Switch to black and white mode” and check if it helps. Also find the link for the manual below.
http://dell.to/11EoQmR
PudgyOne
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9 Legend
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30.3K Posts
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April 22nd, 2013 10:00
agorena123,
Please contiune with Dell - Harish M
Here are the articles I have on this model.
Troubleshooting Setup for the Dell 525w and 725w AIO Inkjet Printers
and
Troubleshooting Print Quality for the Dell V525w and V725w AIO Inkjet Printers
Rick
abihad
1 Message
0
August 2nd, 2013 12:00
I have tried all options, obviously I cannot locate the printer control panel, because nothing gives me the switch to black and white mode. Please advise
dilubio
1 Message
0
September 15th, 2020 10:00
Was it a matter of doing deep cleaning or were there more steps? interested