agorena123
1 Copper

New Dell v525 will not print black

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Just received a v525w from my company for my remote office.  I went through the installation process on the disc but the printer will not print black, only color.  All cartridges are new out of the foil packages and a quick online search did not turn up any useful fixes.  Touching the black cartridge round ink pad shows ink in the cartridge, so again, don't think its the cartridge.

Any thoughts on how to fix?

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agorena123
1 Copper

Re: New Dell v525 will not print black

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Phone support rep had me clean print head and that fixed it.  Said storage or shipping sometimes affects the print head.

5 Replies

Re: New Dell v525 will not print black

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Hi agorena123,

Open the printer control panel and select the option “Switch to black and white mode” and check if it helps. Also find the link for the manual below.

http://dell.to/11EoQmR

Thanks and Regards
Harish M
#iworkfordell

To learn more about Dell Products, Services, and Drivers, click Here
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agorena123
1 Copper

Re: New Dell v525 will not print black

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Thanks Harish but that did not fix the problem.

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Moderator

Re: New Dell v525 will not print black

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agorena123,

 

Please contiune with

 

Here are the articles I have on this model.

Troubleshooting Setup for the Dell 525w and 725w AIO Inkjet Printers

 

and

Troubleshooting Print Quality for the Dell V525w and V725w AIO Inkjet Printers

 

 

Rick

 

 

                                                

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Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

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agorena123
1 Copper

Re: New Dell v525 will not print black

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Phone support rep had me clean print head and that fixed it.  Said storage or shipping sometimes affects the print head.

abihad
1 Copper

Re: New Dell v525 will not print black

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I have tried all options, obviously I cannot locate the printer control panel, because nothing gives me the switch to black and white mode.  Please advise

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