davidbowes
1 Nickel

New to Forum: AIO A920

A920 Will Not Work with Brand New Dell Inspiron 13 inch laptop and VISTA (dont know what bit, think 32).

performed all Dell recommended downloads.

Receive following:

"AIOC exe has Stopped Working" (a truly inspiring message to a non techie), Dell Chat was a waste of time!

But, hope breathes in heart of 920!, the scan function seems to initiate activity in printer - Good!

test print yields AIOC message aboe.

What to do, slowly please!!

And thanks.

 

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6 Replies
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Moderator
Moderator

Re: New to Forum: AIO A920

davidbowes,

 

Disconnect your printer. Download and run this patch to completely remove the printer from your computer.

 

Restart your computer.

 

Download the proper drivers.

 

XP Drivers

 

Vista 32-bit Drivers

 

All other drivers

 

Install the proper drivers. You'll be prompted when to connect your printer(powered on)

 

Scanning

 

Scanning using USB connection, open the Dell All-In-One Center, click on scanning and copying and scan from there.

 

Scanning wirelessly, use the scan buttons on the printer.

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

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davidbowes
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Re: New to Forum: AIO A920

Rick:
You will be glad to know that your procedure works.

Thank you once again. 

David

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Moderator
Moderator

Re: New to Forum: AIO A920

David,

 

Thanks for posting back. Could you mark the verify answer(s) that helped you sole your problem, so if someone else searches the forums, they can see what you did to fix your problem(s).

 

Thanks,

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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davidbowes
1 Nickel

Re: New to Forum: AIO A920

Rick:

I am not sure what location you are referring to.

I followed your scripted instructions.

However, after unzipping all the files, it was unclear to me what to RUN.

So I guessed (correctly as it turned out), that area needs elaboration.

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sbbelle22
1 Copper

Re: New to Forum: AIO A920

Hello,

I am having the same problem. I have an inspiron 1501 with windows vista. I followed the above directions. At the end of installation it says it was completed successfully, then an error message comes up saying "Printer status window interface has stopped working". The Dell all in one center will still not open with the same "AIOC exe has stopped working" message. Any suggestions??

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Moderator
Moderator

Re: New to Forum: AIO A920

sbbelle22,

 

Please make a new post and include the information asked for below, will be gald to help you get things working.

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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