vdarbhe
1 Copper

RE: Paper Feed error 050-121 on C3760DN

I found out yesterday that the exact same part on our printer has broken off. Our printer is still under warranty. Can this be fixed under warranty?

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Adrian B
1 Copper

RE: Paper Feed error 050-121 on C3760DN

Hi Joseph

I have the same problem error 050.129 and found the same part at the bottom of our printer as shown in the picture but do not know where it belongs on the printer.

do you have a diagram or able to explain where to put it?

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dlaabs
1 Copper

RE: Paper Feed error 050-121 on C3760DN

There are several of these Dell 3760/3765/2660/2665 printers at the the locations I work at. I find that if you pull out the the part the printer it will still run. However it will only give a paper jam error when there is no paper in the tray. It will not let you know the printer is out of paper.

It is a shame such a cheap part can bring down the printer and they do not have a part number for it. I have seen the 1T72H ASSEMBLY, KIT CHUTE as a reman for under a hundred buck but the the part you need is only worth a buck tops.

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pete.3nt
1 Copper

RE: Paper Feed error 050-121 on C3760DN

Well, I spent a lot of time exploring this problem.  I finally glued the broken part back together again, but it did not help.  (I had to add spare plastic under the broken bit, as the epoxy would not hold the part without it.)  All done with that -- and it did not fix the problem, still reported paper jam and out of paper in alternation. 

Re-reading all I could, I found your note that the printer will print without that little part.  I tried it, and it works!

Dell quoted me $85 for the part assembly and $110 for labor:  with tax, it will be over $200.  If you buy only the part, and that solves the problem (I have my doubts), then you could get out for $85.  Too risky, from my perspective. 

Anyhow, I already replaced the printer with a mono Brother HL-5450dn for about $150, works great.  I'll use the old C3760dn only for my occasional color printing from now on.  This is my second (and last) Dell color printer.  I got six years out of the first one, before the color toner ran out - then threw it away.  My color and 11,000p black toners are all over 50% full now, so if I only use it for color, it should last for ages.  I'll put it in the basement and run a network cable to it, should be all set.

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KatrinaT
1 Copper

RE: Paper Feed error 050-121 on C3760DN

In case anyone else comes across this issue where the Black flag is broken, it is actually called a No Paper Actuator and the part number for this part is DC3760-W2. Only the flag needs to be replaced, if you attempt to order the pick up assembly/Feeder assembly it will not come with that piece. You can also of course use the printer without the actuator if you choose to not get it replaced. It is very simple to install and takes less than 2 minutes to put in, no need to disassemble anything. Only remove the Tray 1 and the removable MPF tray.

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