Wow, that is quite a revelation... I'd think Dell would pay you more attention if you purchase 6 printers.... maybe this will solve my problem with Brother too! Just if I knew how to flip the rollers around! Description about rollers dirty/worn causing paper jams here
I have to step in here..... flipping the feed roller tires around on the 17xx series is NOT recommended. Yes, you will get great performance.... for a short period of time (depending on usage). The texture of the inside surface of the "tire/tyre" is not the same as the outside surface. Use a magnifying glass.... you'll see what I mean.
What should Dell pay attention to? Like your car, the owner/operator is responsible for some basic maintenance. Would you have a valid complaint with the car manufacturer if your engine failed after 20k Miles/KM because you never changed the oil? I think not.
However, I do believe that Dell should more clearly spell out these owner/operator tasks. Dell does NOT do a very good job in this area.
Anyway, this commonly overlooked item of simple maintenance can help resolve many paper feed/jam issues.
1. Pull out the paper tray and examine the front inside edge of the tray. It should be a steep slope with 4 to 6 metal "guide-ramps" positioned along the inside edge. These metal guide-ramps must not have any burrs, cuts, or jagged edges.
2. Next, pull the toner/drum cart from the printer and set it in a flat darkened location. (that green drum is sensitive to bright lights)
4. Next, Power off the printer and remove the data and power cables.
5. Next, flip the printer up onto its back so you can view the area where the paper tray WAS.
6. You should see an assembly that looks like a "T". A gear should be seen in the top center and on each end of the T, a rubber wheel. Pull the top arm of the T out towards you and examine the hub of each wheel. There will be a clip on each end of the shaft that when pressed inward to the shaft center will allow you to slide the entire feed roller (hub and tire) from the end of the shaft. Remove both feed rollers.
(obtw, the "T" is spring-loaded and when released, should snap back into position)
7. Next, using warm water and a mild soap solution (never alcohol), wash the grime from the rubber tire surfaces then clean again with plain water (get all soap residue off !). Completely dry both feed rollers. Dry with a lint free rag or pressurized air..... an old clean tee-shirt works good for all cleaning and drying tasks.
8. Next, Reverse the steps from 6 up to re-install the feed rollers .....
While you have the printer up on its back, examine the slot where the paper must travel out of the tray and up into the printer. It should not have any remnant pieces of paper or labels or "other" things jammed in there.
I flipped the "tires" on a 1700 years age. I know its not the official solution but that part has worked fine since. About a year age there was another type of jam. The paper was being picked up but would not feed through the printer to complete the job. I discovered the problem. If you remove the toner cartridge and then the imaging drum. (Place the toner cartridge in dark. Apparently the green roller is sensitive to light.) In the back of that chamber is a series of 13 plastic ribs. At the end of those ribs there is a small horizontal plastic bar. The leading edge of the paper was catching on that bar. I shaved that bar down with a utility blade so that it no longer created a lip for the paper to catch on. The paper now feeds through. I sure that is not the official solution, but the thing works.
Since we commercial "Quick Printers" run so many sheets through copiers and printers, we experience this regularly. Your best bet is to purchase additional rollers to keep in stock - but that can be a pain and expensive. If you do a google search you'll find sources for "rubber rejuvenator". I've paid $11 for a pint that has lasted me for years - and we use it regularly on every printer, copier, fax machine, etc... that pulls paper. Just plain works....