Hello. I am new to this forum. I bought a Dell Photo 944 for $10 at a garage sale. It scans, it copies, it's in color. Everything is wonderful - but - the paper jams. It feeds on the left side only - or it just runs the rollers for a while - or it says i'm out of paper when there is paper there.
So i went to different places - not just here and read - turn the printer upside down and shake, shake, shake. Air blow it. Or play with a little level which is to the right of center under the silver bar which is the paper jam switch. Use heavy stock paper and put it forward and also gently force the paper backwards - all sorts of other things too. I have done all these things. So interestingly I was doing all this and this is what i found out. If I put the printer upright on it's back (standing on it's end with the electrical connection on the bottom) - the printer and rollers work fine - and everything prints fine. But when I put the printer in it's normal position - it jams or cockeyes the paper to the left. So I think there is some sort of positional switch or sensor that i can't quite see which is causing this jamming situation when it's flat on the table like it should be. I have not taken the thing apart screws and tabs wise - because i know i would just break the thing - so i'm hoping someone could tell me where this positional sensor is. I mean, i guess if i was desperate i could print each separate page holding the printer on it's back - but boy, that really sounds stupid to do.
From all the comments i read here it seems kind of useless to call Dell support - especially since it sounds like i have to pay for it - which seems really rude and money-grubbing to me on Dell's part. But if anyone can tell me where to look for this positional sensor I would be most grateful. I can hear something flipping when i turn the thing - so i'm thinking a spring or something popped off maybe. well, whomever - thanks for any help beforehand (hoping that someone answers)
I'm not really good at roller problems. I'm going to suggest you take a look at the encoder strip.
Clean the Encoder Strip
It is possible that dust can gather on the encoder strip which will make it very difficult for the printer to determine where the carriage is on its track. To clean the encoder strip, perform the following steps:
Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks
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It may be that you just have overall dirty rollers. I found a solution for a similar problem I had. It was with Brother HL-2040 but it sounds awfully familiar.
Here is how I solved my problem today: http://annoyances-resolved.blogspot.com/2009/09/paper-jam-buy-new-laser-printer.html