Just got the 924 printer and it was working fine , now when I want to print The paper gets jamed and will not print. I tried to unplug everything and hold down the power button , but this did not work. When I try to print the paper will not go through the feeder. It gets stuck and the paper is all wrinkled up. I need to have this fixed because I have school and I need the printer.
The type of paper that you use can make a difference. It depend on the stiffness and tooth of he paper. On my 922, good paper or better such as G/P from Walmart for around $3.00 per ream works fine but $1.00 or so per ream from close out discount stores jams almost every sheet. If you are using paper different than has been working for you, that may be the problem.
The pressure guide on the left side of the paper feed tray must stay snug against the paper.
Over loading the paper tray.
Fanning the paper too much in the tray.
Small piece of paper left in the printer after the first jam.
An object which has fallen into the top of the printer.
Look into the printer before removing the jammed paper to try to see where it is jamming.
OK i have the same problem, i have tried shaking it upside down but to no avial. this is stupid i have had the printer for 6 weeks hardley used it. it was fine, then only 1 min after using it it broke. i am getting sent in circle by dell UK support, i cant afford to call them to be put on hold and emails are being ignored. this is hardley support!! i have a warranty too!!