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Printer Properties error message
After clicking on the printer icon the print menu opens up. When I click on "Properties" I get "Function address0xa261545 caused a protection fault. (exception code 0xc0000005)." I have re-downloaded the print driver, I have rerun my antivirus program (McAfee) and still get the same error message. HELP!!!!!!!! ANYONE?????
PudgyOne
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September 6th, 2009 07:00
msred52,
Please follow the instructions below and then tell me what happens. Please include that the printer is a 926 Printer when posting a thread. We do not always look at the tags as they are sometimes wrong.
Make sure your computer has the latest Windows Updates, especially .net framework, needed to run many applications and the latest Java.
Disconnect your printer.
Download and run this patch to completely remove the printer from your computer. Run the patch(a MUST on Vista machines) until it prompts you to restart your computer.
Restart your computer.
Download the proper drivers.
XP Drivers
Vista 32-bit Drivers
64-bit drivers
All other drivers
Install the proper drivers. You'll be prompted when to connect your printer(powered on)
As for scanning, if you have the disk that came with the printer, then insert the Printer disk and stop it from running. Go to My Computer and double click on it. Look for the drive with the Dell disk in it. Right click on it, left click explore. Look for the OCR Folder. In the OCR Folder, there is an Abbyy Folder. right click on setup.exe, that's in the Abbyy Folder and left click run as administrator. This will install the OCR program.
Scanning
Scanning using USB connection, open the Dell All-In-One Center, click on scanning and copying and scan from there.
Scanning wirelessly, use the scan buttons on the printer.
Rick