Printer problems dell V310 SERIES

 Star 65,

I have threads to these links and they might look familiar.

Troubleshooting Printhead Problems on the Dell AIO V313w, V515w, V715w, P513w, and P713W Printers

Pay close attention to step 5 that states...(Reseat the ink cartridges)

Insert the ink cartridge.

1. Using two hands, lower the front end of the cartridge (the end that is facing you) into the printhead, make sure the lip on the cartridge hooks into the printhead.
2. Pivot the back of the cartridge into the printhead and then press down on the back of the cartridge until you feel the cartridge click into place.

There is a lip on the cartridge and not inserting the cartridge is probably where the error is coming from.

Rick

hi Rick,

Thanks i tried it again and i am sure i have got it in right and it still gives me the same error message in fact the printer won't let me do anything else it just keeps scrolling the message and refer to user manuel, i have to say i am annoyed covered in ink and no closer to sorting it out but thank you for your help

Trish:emotion-2:

Trish,

Unplugging the printer from the wall, then removing the power brick from the printer for 60 seconds, should reset any error message the printer is getting.

Rick

Trish,

Sorry I could not be of help. Dell usually had this information to provide, first.

Resolving Printhead Errors by Cleaning the Printhead on a Dell V313/V313w/V515w/V715w/P513w/P713w AIO Inkjet Printer

and

Troubleshooting Printhead Problems on the Dell AIO V313w, V515w, V715w, P513w, and P713W Printers

Let me know what happens.

Rick

Hi Rick ,

Thanks again for your support Dell have decided that its the printhead thats faulty and not me being blonde and are replacing it. Hopefully they will be able to get through with all this snow.

Trish:emotion-2:

Trish,

But there's no snow here! :emotion-5: It's just cold in Lancaster, Pa. I really do hate snow when it dumps a large amount.

Let me know if the new printhead helps.

Rick

Rick,

 I now have a working printer and my son can no longer avoid his homework :), thanks again for trying to help your a star

Trish

Trish,

Glad you got it working! :emotion-21: Thanks for posting back. Sorry to hear about your son now having to do his homework! :emotion-5:

Take care,

Rick