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camrice
1 Copper

Problems with All-In-One Center not installing on Vista computer

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I recently purchased a new computer and tried to install the All-In-One Center application, but am not getting the option to install it from the CD. The application was previously installed on my XP laptop.

The menu opens when I insert the CD, but it only gives me the option to update the driver. I'm using the same CD that came with the computer and the same one that I used to install the application on my XP computer.

The printer works fine with the Vista computer, but I am unable to scan, fax, etc. without the All-In-One Center.

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PudgyOne
6 Indium

Re: Problems with All-In-One Center not installing on Vista computer

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camrice,

 

Today is your lucky day. I happened to do a search and was able to locate Vista 64-bit privers for the 942 printer.

 

Remember to disconnect the printer, run the patch, restart the computer, install the proper drivers and connect when prompted(powered on)

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

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5 Replies
PudgyOne
6 Indium

Re: Problems with All-In-One Center not installing on Vista computer

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camrice,

 

The Dell All-In-One Center is in the drivers package. 942 printer, correct? If you have the 942 printer then please follow the instructions below and you should be able to get the Dell All-In-One Center back.

 

Disconnect your printer. Download and run this patch to completely remove the printer from your computer. Restart your computer.

 

Download the proper drivers.

 

XP Drivers

 

Vista 32-bit drivers

 

Vista 64-bit drivers

 

All other drivers

 

Install the proper drivers. You'll be propmted when to connect the printer(powered on)

 

 

Scanning

 

Scanning using USB connection, open the Dell All-In-One Center, click on scanning and copying and scan from there.

 

Scanning wirelessly, use the scan buttons on the printer.

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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camrice
1 Copper

Re: Problems with All-In-One Center not installing on Vista computer

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Thanks for responding! I downloaded the driver and was able to install it. I can see the folder for the All-In-One Center, but when I select "setup" it doesn't do anything. I noticed the download is for Vista 32-bit. I have Vista 64-bit, could that be part of the problem?

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PudgyOne
6 Indium

Re: Problems with All-In-One Center not installing on Vista computer

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camrice,

 

Today is your lucky day. I happened to do a search and was able to locate Vista 64-bit privers for the 942 printer.

 

Remember to disconnect the printer, run the patch, restart the computer, install the proper drivers and connect when prompted(powered on)

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

camrice
1 Copper

Re: Problems with All-In-One Center not installing on Vista computer

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Rick,

You're my hero! It worked. Thank you so much! I really appreciate your help.

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PudgyOne
6 Indium

Re: Problems with All-In-One Center not installing on Vista computer

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camrice,

 

Thanks for posting back. Could you mark the verify answer(s) that helped you solve your problem, so if someone else searches the forums, they can see what you did to fix your problem(s).

 

Thanks,

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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