Problems with a Dell V105.

Hello!

Thank you very much. I'm afraid none of these steps worked, though. I still have the same result as I did before. I'm just really hoping it's not broken!

Hi Tegami,

Have you checked the printer with different cartridge. If the issue still occurs with replacing the cartridge as well then it might be an issue with the print head.

Unfortunately print head is not a separate part in this printer so if it goes faulty complete printer needs to be replaced for the same.

Please let us know this information so we can advise you further.

Thanks and Regards
Sandeep P
#iworkfordell

I have issue with V105 scanner.  the Dell V105 software "scan" button never works.  I keep clicking it, and nothing.  So, I tried the Scan button on the printer case, again, nothing.  Any ideas what might cause the scanner to never work?  Running WIN XP 32-bit SP3.

Hi Dell_user_XPS8500,

I understand that you are unable to scan using the printer. Please check the link below which would be helpful in resolving this issue:

http://dell.to/WJIlvN

Kindly perform these steps and let us know the results of the same so we can advise you further.

Thanks and Regards
Sandeep P
#iworkfordell

Hi Sandeep P;  I clicked on the link you provided, and it does load an active page.  Error message reads "Article Not Found - The chosen document is not currently available. Please try again later."

Please provide an active link.

Thnx.

Hi Dell_user_XPS8500,

Please check the link again as it might be a temporary issue with the website. I have checked the link and ensured it is working fine.

If you still face an issue opening the link then kindly check it in a different browser. If you have any further queries please feel free to contact us.

Thanks and Regards
Sandeep P
#iworkfordell

Hi Sandeep;  I was able to download the software and follow the installation.  This did not resolve my scanning issues.  The software scan function hangs and well as the Scan button on top of the printer.  Pressing it, open the Dell V105 software and hangs on scan screen.  Now, I lost on what ideas you have next to solve scan issues?

thanks

Dell_user_XPS8500,

Do you have the OCR Program installed?

Start, all programs, ABBYY FineReader 6.0 Sprint, ABBYY FineReader 6.0 Sprint

Do you have the printer disk?

What virus program and firewall are you using?

Rick

Hi Rick;

1.)  I have Abby Sprint 6.0 OCR software.  It too does not scan using the Dell V105.

2.)  Yes, I tried uninstalling and re-installing from Disc, same issue, no Scan.

3.)  Anti Virus is McAfee

Dell_user_XPS8500,

Printer wired or wireless? Does it have a WiFi light? If yes, what color is the light?

Try...

Allow a printer past McAfee

Try waking the printer and see if it works.

Rick

Hi Rick;  thank you for your replies and attempts to help me.  This situation is odd as I know the Scan function works, because I'm able to scan the Test Print document for New Ink Cartridge installation alignment..  I follow the Dell steps and I press the Scan icon button on the top of the printer unit.

No, the printer is not wireless and does not have the Light your asking about.  The printer is direct hardwired to my laptop via high speed USB 2.0 cable.

Dell_user_XPS8500,

Sorry for the delay. appointments this week.

Can you copy a document under the glass? Black and white and color?

If yes, I would follow the instructions below and reinstall the printer.

First run Delete Print Jobs to remove stuck print jobs from the queue.

Disconnect the printer.

Start, control panel, programs and features, Dell V105 printer, uninstall.

Restart your computer. Make sure the printer was removed.

With the computer online, insert the Dell V105 Printer disk choose new installation, usb connection and follow the instructions.

Remember to read...

Allow a printer past McAfee

Try this tweak...

Start, control panel, device manager.

Go to the USB Controller section and click the + sign.

Go to each USB Root Hub and right click on it, left click properties, left click power management. Uncheck the box, allow computer to turn off this device to save power.

Restart your computer.

What happens?

Rick

Hi Rick:  I cannot Can you copy a document under the glass in  Black and white and color.  However, when I install a new ink cartridge, it does allow me to scan the ink test print for cartridge alignment check.

Dell_user_XPS8500,

Not being able to copy a document under the glass, tels me there is an issue with the Dell Series 15 ink cartridge(s)

You are using Dell Series 15 ink cartridges, correct?

If you unplug the printer from the wall and remove the power brick for 60 seconds, this will reset any error messages the printer has. I would then plug everything back in.

Power on the printer. 

Open the printer(with the power on) and take out the Dell Series 15 black cartridge and then reseat it. I would then take out the color Dell Series 15 ink cartridge and reseat it. Now close the printer and it will print an alignment page.

Any error messages?

black cartridge = black side(left side)          color cartridge = color side(right side)

photo cartridge = black side(left side)          color cartridge = color side(right side)

Dell Series 15 ink cartridges have a sensor in them that cannot be reset. Article on refilling Dell ink cartridges.

Dell Series 15 ink cartridges can be purchased at Staples, Walmart or Dell's Website.

It's possible to get a Dell Series 15 ink cartridge with a bad sensor. I would take these back to the place of purchase for a replacement or a refund.

Rick