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Replaced Dell 968 AIO printer with refurbished black ink cartridge, but printer still staying "ink low"?
I replaced the Dell 968 AIO printer with a refurbished black ink cartridge. The printer alignment page printed correctly. But the printer still says "ink low" for the black ink. I think this is not allowing me to print documents sent from the computer. I even restarted the printer (turned it off and on). I tried restarting the computer. I tried resinstalling the printer driver. I checked the Dell All-In-One Printer menu but did not see an option to reset the printer ink setting. I tried resetting the printer defaults on the printer itself, that did not do anything. How can I reset the printer "ink low" when I know it has enough black ink to print? Any suggestions?
PudgyOne
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December 7th, 2009 13:00
kalliejohl,
There is no way to reset the error message. I have seen other members live with the low ink error message and keep a spare for when the print quality gets bad, then they replace the cartridge(s).
Dell Series 7 ink cartridges have a sensor in them that cannot be reset. Article on refilling Dell ink cartridges.
Dell Series 7 ink cartridges can be purchased at Staples, Walmart or Dell's Website.
Rick
kalliejohl
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December 7th, 2009 14:00
Thank you, Rick.
In the future, I will just purchase Dell ink cartridges and just find the best price on them. That is very helpful.
When I had replaced the ink cartridge, that was when I started to have problems printing my documents from Microsoft Word. I don't know if the two issues are related, but do you think it is possible that the "low ink" is the reason why I am having trouble printing? I even tried to resintall the printer drivers and am still having trouble. Not able to print with the printer right now.
Kallie
PudgyOne
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December 7th, 2009 15:00
Kallie,
I'd bet the sensor in the replaced cartridges are the culprit. I usually order my Dell Series ink cartridges from Dell but I had an emergency and had to purchase one from Walmart. Staples has them too, just depends on how quickly you need the printer. Ours is mostly for homework.
Rick
kalliejohl
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December 11th, 2009 06:00
Rick,
Thank you very much for your help. You were absolutely right. As soon as I replaced the ink cartridge with a new one purchased directly from Dell, then the printer started working fine again. I really appreciate your taking the time to help me with my technical issue with my Dell printer.And since I work from home, it was important for me to be able to print at home along with the kids being able to print their homework. I did order a new Dell color laserjet printer so the ink will last longer and print faster. And the Dell 968 can just be used as a back up and for faxing.
Kallie
PudgyOne
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December 11th, 2009 07:00
Kallie,
I have a Dell 964 Printer. It's attached to a 3300 wireles print adapter. I mostly use my printer for homework. If I need Photos printed, I usually upload them at a local place and have them print my Photos.
As for the laser, PLEASE remember to use Dell Toner in them as I have learned that using a different brand can cause damage to them. If you have any problems with the laser printer, then post back in a new thread at Dell Printers Forum and the person that has GREAT knowledge about lasers will be able to help you.
Parts and ink for Dell Printers.
Take care,
Rick