This post is more than 5 years old
3 Posts
0
1982
S2825cdn screen is blank white
So my client, who i told to by Dell as her new printer calls me as this one is just off warranty. I go down and she is right, the screen is blank white. Back-lit with not one line or anything on it. I shut it down and then brought it back up. same thing. Any thoughts?
Right now she is about to swear off everything dell and i would like to prevent that if i can.
JustPrint
52 Posts
0
September 16th, 2017 20:00
Hi JWBlack,
One thought is to make sure the printer is connected directly to the power outlet, no power strip nor UPS. This is noted in the user's guide (page 31) - refer to the contents below. If this does not work, then the next suggestion is to have the printer serviced.
www.dell.com/.../manuals
Turning On the Printer
WARNING:
• Do not use extension cords or power strips.
• The printer should not be connected to an uninterruptible power supply (UPS) system.
1 Connect the power cord to the power connector on the rear of the printer, and then
to an electrical outlet.
robert p
9.4K Posts
0
August 18th, 2017 08:00
Hi JWBlack,
Thanks for posting.
Apologies that your printer is not working as expected.
Have you tried clearing the NAVRAM? Here is some information you may find helpful: http://dell.to/2w91QXz
JWBlack
3 Posts
1
September 16th, 2017 21:00
I would be happy to get it serviced, but there is no one here on this Island that will do it. I am the go to guy for dell repairs here, but i cannot get a manual (service, not user). if i can id the part i can change it out.