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S3845cdn pulling multiple sheets when scanning

We have an S3845cdn that will often pick up multiple pages at a time when scanning more than a few pages. We have replaced the rollers and auto document feeder and are still having this issue. Any suggestions?

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RE: S3845cdn pulling multiple sheets when scanning

Hi Lauren,

Welcome to our community.

You’ve reached the right department and we are here to assist you. We may have to update the firmware for the printer. For us to check for more details, please provide us the service tag/ express service code of the printer via private message. To send a private message, click on my name and select ‘Send private message’.



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