I have installed from CD the software Dell for this printer (driver printer, driver scanner and Dell Printer Manager) . The version is 1.06 (I see it in control panel programs and features) and I have installed last firmware available for this printer.
The printer is connect via ethernet. The printer runs fine and I can scan from PC.
I have configurated in Dell Printer Manager an id scan and some item that point to folder local.
When I select from panel of printer the id scan and then a item and then scan the document is ok but in folder of item selected I haven't the document.
From log of program Dell I see a error but I don't so how resolve:
and the error is in this line:
H:23:16:923 [CDAS2PCLib_DELL] ERROR  [.\SSIP.cpp:2384] - Command : img=FromTIFF('C:/Users/Alber~1/AppData/Local/Temp/s2p7649/S2PCRawFiles/S2PCRaw(page_0000).tiff') if img == nil then print('##err_infile##:4004 ') end img=ToRGB(img) if img == nil then print('##err_mempfx##:4002 ') end img=ToGray(img) if img == nil then print('##err_mempfx##:4002 ') end ToTIFF(img,'C:/Users/Alber~1/AppData/Local/Temp/s2p7649/S2PCEnh(page_0000).tiff')
The file in temp is created but it isn't copied in folder of item set.
I have yet reinstalled program, reset printer and tried on another computer and I have disabled firewall and antivirus but I have same problem
When I have installed the first time seems ok but then I have had this problem without change in configuration
Yes, but seems an error of software. I have checked but I haven't found new version ...
However at the start runs well. Can be a Windows patch update installed ?