lump311
1 Copper

Scanning woes with my Dell AIO 962

I recently started having trouble with my scanner. When I scan anything using the glass table I get rainbow colored streaking. I have cleaned the glass and anything else I could think of to clean. Is there anything I can do to resolve this problem?  
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3 Replies
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BigBrother
4 Ruthenium

Re: Scanning woes with my Dell AIO 962

lump311,

 

Are these streaks straight down the page?  Is the printer still under warranty with Dell?

 

Steve

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lump311
1 Copper

Re: Scanning woes with my Dell AIO 962

  Yes they are straight down the page and no the printer is out of warranty.  They aren't stripes though, mainly bluish blurry streaks
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Re: Scanning woes with my Dell AIO 962

Does this occur regardless of the document type (e.g. plain whte paper, color photo, text, etc.) and color .vs. B&W (the buttons)?

 

I also have a 962 and while I don't have the problem I can see it happening to me.

 

Are they always in the same place?

 

Can you post somewhere what it looks like?

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