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V313w won't scan

I just spent much to long on the phone with 6 different people before getting disconnected and never got to talk to anyone in printer support.

When I attempt to scan a document, I hit the scan button, scan to network and select my computer. Fromt here it says "Downloading Application List" and after awhile, returns to the start menu. I've already, uninstalled and reinstalled and disconnected the power and rebooted.

Any help is greatly appreciated.

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10 Replies
Moderator
Moderator

Re: V313w won't scan

joanna_canning,

 

Printer wired or wireless?

 

If wireless, is the printer connected to your network?

 

Check your virus program and firewall?

 

What are you trying to scan to?

 

 

Rick

#DellRockstar

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Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

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Re: V313w won't scan

Thanks for the reply,

it is connected wirelessly.

When I press scan, is asks were to scan to, I press ok for network. Then is asks to select computer and the only option is "Joanna - PC", when I press ok, it says downloading application list and eventually resturns to the scan to network screen.

I want to scan to my PC,

Thanks,

Joanna

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Moderator
Moderator

Re: V313w won't scan

Joanna,

 

Does this printer use Dell All-In-One Center, Dell Imaging Toolbox or Dell Printer Home?

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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Re: V313w won't scan

I have Dell Printer Home. I've tried the Dell Support Centre option with no solution.

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Re: V313w won't scan

I have Dell Printer Home. I've tried the Dell Support Centre option with no solution.

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Moderator
Moderator

Re: V313w won't scan

Joanna,

 

Try reading...

Update list of applications to send scans to

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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Re: V313w won't scan

Ok, I followed the directions for the Dell Printer Home. When I press the button "Find all applicatoins" a message pops up that says "The applicaiton list has been updated. Select refresh from the Scan to Computer list under the printer control panel". I'm not sure where to find the refresh button.

It's probably fairly easy to find. Thanks for your patience.

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Moderator
Moderator

Re: V313w won't scan

Joanna,

 

Unplug the printer from the wall. Wait 30 seconds, then power it back on.

 

Now try to use the scan buttons on the printer. Select your PC, then the list of applications should appear.

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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Re: V313w won't scan

Hi Rick,

I tried that...still didn't work!

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