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kurtnews
Copper

V505 Alignment Problem

I am getting a constant error message on my V505 printer that there is an alignment problem.  It tells me to remove the tape from the cartridge.  I have checked the cartridges repeatedly and there is no tape on either one.  I click the check mark on the printer and it prints out an alignment page and then proceeds to give the same error message.  I have unplugged it.  Rebooted it.  I have installed firmware and driver updates.  What else can I do?  Thanks.

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22 Replies
Moderator
Moderator

Re: V505 Alignment Problem

kurtnews,

 

Take out the Dell Series Cartridges. Shake them and then reseat them. Sometimes it jars the sensor into working. I got a false reading on on one of my cartridges and shaking it seemed to work.

 

 

Rick

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markvb76
Copper

Re: V505 Alignment Problem

I am having the same problem.  Printer "prints" but no ink to paper.  As far as I can tell, there is ink.  I have re-seated the cartridges several times.  

backstory: haven't used this printer in 6-8 months.  First thing I did was clean the printheads on the cartridges.  The printer ink status says black is ok, color low.  Even if there was a tiny bit of ink, I should see something but the paper comes out completely clean and free of smudges or anything.

I unplugged, removed the power brink for a minute or 2, still get the alignment error and no ink on page.

I'm doing all of this from the printer menu, the printer is not plugged in to computer or wireless.

I'll try a firmware update which I see is available.

Any other thoughts out there?

Thanks!

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Moderator
Moderator

Re: V505 Alignment Problem

markvb76,

You can unplug the printer from the wall. The remove the power brick from the back if the printer for 60 seconds. This will reset any error messages the printer is getting.

I would tro taking each cartridge out and shake them, the  reseat them. My suspicions are that the cartridges have dried up and/or the sensor is getting a false reading. You'll probably have to replace the Dell ink cartridges, since they have been sitting for over 6 months.

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

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markvb76
Copper

Re: V505 Alignment Problem

Rick -

Thanks for the prompt reply and the advice.

I tried unplugging and removing the power brick several times, but the alignment error still occurs.  The test page doesn't indicate an alignment problem (fold on dotted line, dot lines up in center of circle) so at this point the error is just an annoyance to me.  An annoyance I can live with to not buy a new printer.

All-in-all, I have not much good to say about this printer.  I have never had a smooth time with it and I have only once in 2 years been able to use it via wireless.  I've given up trying that, for now.  However, the scanner is good and I actually used the fax feature twice.  I have an extremely reliable 7 year old HP mono laser, so the V505 is only for the occasional photo and some graphics proofs.

Anyway, I will first try cheap ink refills then I will try a black Dell brand cartridge.

I will try to remember to follow up.

 

thanks again Rick "pudgyone"

 

Mark

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Moderator
Moderator

Re: V505 Alignment Problem

Mark,

 

Just thinking that maybe this print job is stuck in the queue. Try running Delete Print Jobs and see if it removes it.

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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Dunmoore
Copper

Re: V505 Alignment Problem

Rick: This is my first visit to the forum. I also have been having a problem with error messages on cartridge alignment and removing the "tape."  Put in new cartridge and same error message. Just tried your suggestion to shake the cartridge and it appears for now that it solved the problem. Thanks for the suggestion. Dunmoore

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Moderator
Moderator

Re: V505 Alignment Problem

Dunmoore,

 

Glad you got it working! Thanks for posting back.

 

Take care,

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

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#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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nrhoades
Copper

Re: V505 Alignment Problem

Rick,

I'm having this exact issue with my printer only nothing is working to correct it. My black ink was low so I replaced it and now keep getting the alignment/tape on cartridge error message. I've unplugged it, reset everything, shook the cartridges.... I'm ready to throw it out the window. Any other trouble shooting suggestions?

 

Thank you-

Nicole

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Moderator
Moderator

Re: V505 Alignment Problem

Nicole,

 

Are you using the Dell Series Ink cartridges? If yes, then it can be a bad sensor in the cartridge. Take to the place of purchase for a replacement,

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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