V505w instalation issue on XP sp3

timbo101,

 

You can try using my instructions below and try installing the printer using an unrestricted account, or maybe you'd like to try installing it in the safe mode using the administraotr account.

 

Before proceeding, please make sure the computer has all the Windows Updates, especially the net framework, which is needed for many programs to run. Also make sure you have the latest Java.

 

Disconnect the printer.

 

Un-install the printer.

  

Restart your computer.

 

Download the proper drivers.

 

XP Drivers

 

Vista 32-bit Drivers

 

Vista 64-bit Drivers

 

All other drivers

 

If wireless, fix your network first.

 

Update the firmware in your wireless router. Manufacturer's website, make & Model needed.

Broadcast SSID(You may want to change this to make it easier to connect)

Use WPA-PSK(TKIP) Security(WPA Personal). Most wireless devices work best with this type of security.

Mixed b and g mode(n if available)

Use channels 1, 6 or 11. Most devices work better on these channels. (I use channel 11)

Save and exit. Power everything off for 30 seconds. Power everything back on, wait 30 seconds, now try to connect.

 

 

How Do I Connect a Dell™ Wireless Printer to a Wireless Network

 

 

Choose your printer. Beneath your printer, select your operating system. You'll be redirected to another page. Then click on show all steps. It will walk you through the installation process.

As for scanning, if you have the disk that came with the printer, then insert the Printer disk and stop it from running. Go to My Computer and double click on it. Look for the drive with the Dell disk in it. Right click on it, left click explore. Look for the OCR Folder. In the OCR Folder, there is an Abbyy Folder. right click on setup.exe, that's in the Abbyy Folder and left click run as administrator. This will install the OCR program.

 

Please let me know how you make out.

 

 

Rick

Rick,

Thanks - I'll update .net and java - I'm only one release on both down form the latest.  But I'll give that a go.

The printer is communicating fine with the network - As I said I have no issues with it form my Vista64 desktop, or even the post instal tests on teh xp box.  just the XP machine at bootup/login.

Question - I installed this from my account in XP - as fare as I know this has admin provileges - What do you mean by an "unrestricted" user, is this the same?  Also why install in safemode?

timbo101,

 

Start, control panel, users. It will state who is limited and who isn't. The printer should install on ALL accounts.

 

Safe mode administrator account would most likely install on all accounts. I thought your issue was on the other accounts.

 

I installed my printer and it's there for all accounts on my machine.

 

Problem machine, make and model and operating system.

 

 

Rick

timbo101,

 

Just curious, what version of Internet Explorer do you have installed? IE7?? If so, then go to control panel, add/remove programs and un-install it. You'll get prompted that these programs were install and may not work correctly. Click ok and follow the instructions. After the computer restarts, you'll have IE6 back. Now try installing the printer. Use the disk, if you'd like.

 

What happens?

 

 

Rick

 

I hd an issue with IE7 disabling my HP Photosmart camera software, Motorola Phone tools and a few other programs. After I removed IE7 and went back to IE6, everything worked again.

I just bought the same printer and encounter the same problem you guys have seen. My machine runs XP SP3, and all software is up-to-date. I have no problem installing the printer driver and other bundled software and connecting the printer to my home wireless network. Everything runs and works fine initially UNTIL I reboot my machine. Ever since my machine is rebooted and I log in, my desktop appears, but if I try to open an Windows Explorer, it just hangs. I cannot run Firefox and things like that. I cannot even run the Dell Imaging Toolbox. From the task manager (or Process Explorer) I can see that those failed-to-show programs have their process running, but they just won't do anything! Everything points to the problem of the DELL driver program. I've read all suggestions Rick made, none of them pin points to source of the problem; they all just wild guess on what (like java update, .NET framework update, IE issue, wireless router, ....) might have caused the problem. Even a techy people like myself cannot figure out what is going on, I cannot imagine how frustrated ordinary customers could be when they face the same problem. I think I will give a score of F (or 10 out of 100) to the driver program for this printer. Luckily, I can still return it and that's exactly what I will do.

Alex

 

I never did work out what was causing the issue.

I finally fixed it by reinstalling the OS from scratch, patching the OS and then installing the apps one by one.  This was the first thing I installed and it worked (for a while), then about 2 months later some unidentified config or patch change broke it again.

Upgraded to W7 when that came out and have never had an issue since.  Never had any issues with it under Vista either. 

Real shame that they cannot get a quality XP driver as it's a great printer.