PudgyOne
8 Krypton

RE: V715W Printer printing problems

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05nano07,

Sorry for the delay, work.

I use these Recommended Wireless Router Settings I use channel 11. I would make a new SSID to make connecting easier. If you change anything other than the channel, you'll need to run Delete Print Jobs then restart the computer. You'll need to uninstall the printer in programs and features, then restart the computer. You need to install the printer as a new printer.

McAfee has blocked printer communications before try reading...

Allow a printer past McAfee

Rick


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dpkavanaugh
2 Bronze

RE: V715W Printer printing problems

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We are having the same problem with all of our Dell V713w and V715w, both networked attached and USB attached. We are running Windows Security Essentials and not McAfee. I have attempted printing with the firewall turned off with no luck. Any suggestions.

Thank you ....<ADMIN NOTE: Email id removed per privacy policy>

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JHVDELL
2 Bronze

RE: V715W Printer printing problems

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I am having the exact same problem and my computer is also like your Windows 7 Home Premium 64 bit specs  I have a P713W. I am running a HP Windows 7 Home Premium 64 bit, . My printer basically will run one print job, then the second job hangs up. It will make the sounds like it is about to start, but it never goes. I have Microsoft Security Essentials and connected with USB not wireless.

Removed the paper that had advanced and tried to delete the print job....says its deleting but have to restart the computer for it to actually delete

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SteveE.
2 Bronze

RE: V715W Printer printing problems

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I am also having this _exact_ _same_ _problem_ with a Dell 715w printer with wireless connection on a Dell XPS 8300. I did not have this problem at all prior to Dec. 11 or 12. I have had this printer since spring 2011.I have not touched my router or made recent changes to my Internet settings. Probably coincidentally, before the problem started, I had a significant paper jam requiring removal of the duplexer. No paper pieces left behind as far as I can tell. 

I have not uninstalled/reinstalled the printer software as yet. The only change I made to McAfee was to briefly turn off the firewall. Result:problem persists: first document prints. Second document hangs until I reboot (or cancel it using the DeletePrintJobs described in the earlier postings: blank paper then spits out during the reboot). If others are having this problem without McAfee, I am wondering if it could be due to a windows update or some other update?

I run System Mechanic and just upgraded to 12.5 (some time prior to Dec. 12).

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PudgyOne
8 Krypton

RE: V715W Printer printing problems

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dpkavanaugh,

No need to have the usb cable attached. A desktop that is attached to the wireless router, can print to the printer using the wireless adapter. You can have only one way to print, usb cable or wireless, but not both.

Try reading...

Allow Printer past Microsoft Essentials/Windows Defender

If you need help with setting up a desktop to print to the wireless printer, let me know and I'll help you with setting it up.

Rick


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#DellWorld 2012
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PudgyOne
8 Krypton

RE: V715W Printer printing problems

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SteveE.,

I have seen virus programs update and then cause problems. I would suggest, run Delete Print Jobs then restart your computer,

Use the McAfee Removal Tool to remove McAfee, then restart the computer.

Try to print. You should be ok. Then reinstall McAfee.

Rick


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SteveE.
2 Bronze

RE: V715W Printer printing problems

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Thanks! I'll give this a try in a day or two when I have a solid block of time to deal with any unforeseen consequences (Murphy lives!). I'll report back on the results. In the meantime, I did at least open McAfee and went to "PC and Home Network Tools"> "My Home Network" and confirmed that "My Network" includes my printer (V715w, Device Type: Printer, IP and MAC addresses included)
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PudgyOne
8 Krypton

RE: V715W Printer printing problems

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SteveE.,

If you need help, let me know the make and model of your computer and operating system, 32-nit or 64-bit. Also provide the virus program and firewall.

Printer make and model, wired or wireless? If wireless, type of security you're using in your wireless router and the channel.

Rick


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Welcome to Dell Community!

#DellWorld 2012
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#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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cdrrn
2 Bronze

RE: V715W Printer printing problems

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I have posted this in another thread but thought it might be worth posting it here too:

I have experienced exactly the same problem with my 313w.  I went through Dell Tech support and paid my $89 as the printer was out of warranty.  The first tech did not solve the problem but when I called back today, the tech solved the problem.  He told me that I had IE 11 installed with my Windows 7 and that IE 11 was designed to work fully with Windows 8 and still causes many problems in Windows 7.  He uninstalled the IE 11 update rebooted the computer and now the printer works fine!

If the tech's diagnosis is correct, Microsoft should be ashamed of putting out an update the causes problems with OEM peripherals!

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JHVDELL
2 Bronze

RE: V715W Printer printing problems

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Thank you....Thank you......finally got the printer to work again.....Explorer 11 uninstalled and the beauty works again....Microsoft doesn't care about the customer.....Next computer will be apple....Send you message to all the player having this problem

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