PudgyOne
8 Krypton

RE: V715W Printer printing problems

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sueinthewind,

In the December batch of Windows Updates, Microsoft installed Internet Explorer 11. IE11 had been causing printer problems.

Open Internet Explorer, click on Help, then click on About Internet Explorer. It should show the version there. If you have IE11, then go to control panel, Windows Update, Installed Updates, look for Internet Explorer 11. Click on Internet Explorer 11, uninstall.

Restart the computer, when prompted. Then see if your printer works.

Rick


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MPatrylo
2 Bronze

RE: V715W Printer printing problems

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I am unclear regarding the "Delete Print Jobs" solution. Is this a one time fix, or a process to be followed each time the printer hangs up? I am among the frustrated, whose V715W hangs up after 1-2 successful print jobs. The job shows as printing, and I've tried to "Resume" or "Restart" the queued file, with no luck. All I can do is to restart my computer, at which point the job that had been in queue automatically prints (no manual intervention required). Note: I uninstalled McAfee quite a while ago. I have NOT tried to uninstall the printer/drivers and then reinstall. Any recommendations would be most appreciated. Michael Patrylo
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G-Mac65
2 Bronze

RE: V715W Printer printing problems

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Follow RockStarRick's suggestion above in this thread.  Simple fix that worked for me and I had the same problems as you.  It is not McAfee (I have that too).  The problem is with the November update to Internet Explorer 11.  

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MPatrylo
2 Bronze

RE: V715W Printer printing problems

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Uninstalling IE 11 seems to have resolved the printer hang up problem.  Thanks.

Another issue - my printer frequently prints pages with numerous and randomly placed shaded squares.  At times, it also prints black&white text in color (generally, an olive green, or red).  I have performed standard maintenance (e.g., print head alignment and cleaning), with no success.  I am using discounted, compatible (non-Dell) ink cartridges.  Could this be the problem?  Or, could it be a driver problem?  I should point out that the problem seems to subside when multiple pages are printed.

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PudgyOne
8 Krypton

RE: V715W Printer printing problems

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MPatrylo,

I cannot remember if you need to reinstall Microsoft Office, please make sure you have the product key using Belarc Advisor before removing Microsoft Office, then restart your computer and the reinstall Microsoft Office.

Or

Try reinstalling the printer and see if the grey boxes go away.

Rick


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Realtormep
2 Bronze

RE: V715W Printer printing problems

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That is about when I had my problem too. How do I get rid of the IO11 upgrade?
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PudgyOne
8 Krypton

RE: V715W Printer printing problems

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Realtormep,

In the December batch of Windows Updates, Microsoft installed Internet Explorer 11. IE11 had been causing printer problems.

Open Internet Explorer, click on Help, then click on About Internet Explorer. It should show the version there. If you have IE11, then go to control panel, Windows Update, Installed Updates, look for Internet Explorer 11. Click on Internet Explorer 11, uninstall.

Restart the computer, when prompted. Then see if your printer works.

Rick


#DellRockstar

Welcome to Dell Community!

#DellWorld 2012
#DellWorld 2015
#Dell EMC World 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

This is a Dell User Forum. I am a Dell user, just like you are.
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ahrlind
2 Bronze

RE: V715W Printer printing problems

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Hello!

I have a Dell V715w and after one successful print job the second will not start. As said in the thread earlier, it sounds as the printer is about to print but does not. If I restart the computer the print job will print and C:\Windows\System32\spool\PRINTERS is empty again.

The solution I found without restarting the computer (works but must be done EVERY TIME you want to print) was to delete "dleejswx.exe" via Window Task Manager.

I use avast but have tried with it turned off. So still no solution but I can print... Any help would be appreciated.

Using Windows 7 64bit.

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PudgyOne
8 Krypton

RE: V715W Printer printing problems

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ahrlind,

In the December batch of Windows Updates, Microsoft installed Internet Explorer 11. IE11 had been causing printer problems.

Open Internet Explorer, click on Help, then click on About Internet Explorer. It should show the version there. If you have IE11, then go to control panel, Windows Update, Installed Updates, look for Internet Explorer 11. Click on Internet Explorer 11, uninstall.

Restart the computer, when prompted. Then see if your printer works.

Rick


#DellRockstar

Welcome to Dell Community!

#DellWorld 2012
#DellWorld 2015
#Dell EMC World 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

This is a Dell User Forum. I am a Dell user, just like you are.
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MPatrylo
2 Bronze

RE: V715W Printer printing problems

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This solution worked for me.  Returning to IE 10 immediately resolved my printing problems with the Dell 715W.

 

Michael

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