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7482

September 13th, 2013 18:00

V725W updates failed

My V725w shows there are critical updates to download.  I download the updates and the update fails.  I repeated the same download and the same problem happens.

Help?

Art

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30.3K Posts

September 14th, 2013 10:00

Art,

Try it at a different time. I have seen this happen when the servers were down for maintenance. If it still gives the error, please let me know and I'll see what information I can find.

Rick

2 Posts

October 9th, 2013 15:00

Hello

do you have Windows 8?

1 Message

November 14th, 2013 15:00

I too own the exact same printer and am having the exact same issues with failed updates of critical downloads. I have tried multiple times and different times of day with no success. Please need fix ASAP.

9 Legend

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30.3K Posts

November 15th, 2013 03:00

mk1897,

Have seen updates fail, when the server goes down. Try at a later time. If the problem remains, post back and I'll get Dell to submit a trouble ticket.

It is also nice to update the printer, using the usb cable, if possible.

Rick

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