DBeau
1 Copper

Vertical line (blocks) problem - Dell 3000cn

Hello,

I've had this problem for a while now and was hoping someone would have an idea on how to fix it. My Dell 3000cn prints a vertical line down the center of every page 1-2 times out of every 15 pages or so. Here is a link to what it looks like:

Click here for image

I've replaced the drum, fuser, checked the head cleaner, to no avail. Technician suggests replacing the bios roller but I don't want to keep throwing money into this printer without knowing if it will be fixed.

Any ideas?

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6 Replies
DBeau
1 Copper

Re: Vertical line (blocks) problem - Dell 3000cn

Update: Well the Dell tech I spoke with was going to send me an email with a part number, price, etc on the bios transfer roller but he never did. Anyone know where I could track one of these down?

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7- Thorium

Re: Vertical line (blocks) problem - Dell 3000cn

DBeau,

 

Please excuse me for not following up on this earlier. Seems there was a post on the old Dell Community Forum on this.

 

Please read this and then try clicking on Dell-Bill B's name and send him a private message explaining the situation.

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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DBeau
1 Copper

Re: Vertical line (blocks) problem - Dell 3000cn

Thanks for the response Rick!

I did see that post however I had not PMed Bill B. I have now as you've suggested, hoping to hear back from him.

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7- Thorium

Re: Vertical line (blocks) problem - Dell 3000cn

DBeau,

 

Please be patient. It being a holiday, you may not hear from Bill until the new year. Sometimes he gets many emails, but he's usually great at getting back to everyone. If you don't hear anything from Bill say by January 5th, then you may want to send him another private message.

 

Have a safe and Happy Holiday,

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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Anonymous
Not applicable

Re: Vertical line (blocks) problem - Dell 3000cn

Hi, DBeau.

 

Got your PM. Will reply there as well.

 

How long ago did you  have the drum replaced? Any chance you could post back the PPID from the drum (starts with CN)?

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DBeau
1 Copper

Re: Vertical line (blocks) problem - Dell 3000cn

The drum was replaced after we first noticed the issue. The replacement drum did the exact same thing. The PPID for the replacement drum is: CN-0P4866-71971-836-4347

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