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mardito.ardito
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dell 946 aio center missing files

the page layout list that contains templates in my dell aio printer 946 all-in-one-center has gone missing.

this program has worked great forever and has done all i'll ever want from a printer program( except work in a full size window).

I have tried reinstalling ,i have all the original discs that came with the printer and made a big mess so i restored back.

where are these files? when i open the page layout the drop down menu is blank! everything else seems to work fine.

thank you in advance for any help.

marty

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RE: dell 946 aio center missing files

Marty,

The Dell All-In-One Center is in the drivers package. Was there changes to your system, recently?

Make and model of your computer and operating system? 32-bit or 64-bit?

What virus program and firewall are you using?

Rick

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mardito.ardito
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RE: dell 946 aio center missing files

Rick

Thank you for your quick reply.I 'm using a Dell Inspiron e1705 with Vista Home premium 32 bit. The Windows firewall is on with aio center and Lexmark communications system and printer status window checked in firewall settings/exceptions.

I do tinker a lot but made no changes that i know of. I like to run ccleaner and revounistaller junk files cleaner and they have never trashed needed files before.

I have two dvds. I uninstalled all-in-lone printer 946 and reinstalled using the disc Dell All-In-One-Printer 946. I never uninstalled or ran the disc for Reinstalling Dell Portable Computer Software which contains Device drivers and dianostics and utilities...is this the one?

marty

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RE: dell 946 aio center missing files

Marty,

Let's try reinstalling the printer using the instructions below.

First run Delete Print Jobs to remove any stuck print job in the queue.

Disconnect the printer.

Download and run the patch(printer cleanup utility) until it prompts you to restart your computer.(Or you can use Revo Uninstaller.

Restart your computer. Make sure the printer is removed.
Manual Printer Driver Removal

Download the Vista 32-bit drivers Install the drivers. You'll get a message the printer is not connected. Connect the printer at this time(powered on)

Remember virus programs and firewalls will block communications.

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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mardito.ardito
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RE: dell 946 aio center missing files

rick

Deleted print jobs,ran Patch(the printer cleanup utility), restarted computer. I'm not sure what to do with printer driver removal but disconnected printer USB cable and downloaded driver using Dell utility and it downloaded and ran my Audio drivers! So I reconnected the USB cable and windows automatically loaded all drivers.

The AIO icons were still on the desktop but no longer worked so I ran the AIO Center DVD again. The printer installed but now the Dell Picture Studio v3.0 is gone!

 

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RE: dell 946 aio center missing files

mardito.ardito,

Options are use system restore and go before you ran the patch(printer cleanup utility. I have seen this remove more than the printer drivers.

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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mardito.ardito
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RE: dell 946 aio center missing files

rick,

Excuse the short post last time. I appreciate and admire those who help with these minor life annoyances. Thank you. I don't know how Dell got such a bad name for help.

I went ahead and restored back to when everything worked except for the missing options in the dropdown list. By the way, The dropdown window does open, it's just blank!

I read somewhere that Dell no longer supports this software; reinstalling did not seem to work?

I will try your method one more time, I may have gotten lost somehhere.

marty

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RE: dell 946 aio center missing files

Marty,

What do you mean by list?

Update list of applications to send scans to

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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mardito.ardito
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RE: dell 946 aio center missing files

rick'

ok. I open the Dell All-In-One Center. Under Productivity Tools/Print...I select Print an album page with various photo sizes. A small window appears with a down facing arrow titled Page Layout". When I click on it,a dropdown menu appears which is blank. The list should include many different page layouts,e.g., Greeting cards, pages with various sizes which you can drag and drop various photos, add text. All the other tools seem to be ok, scan,copy,fax, image preview, show folders, saved images, I can still use Printing Preferences to change printer settings.

Thanks again.

marty

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RE: dell 946 aio center missing files

Marty,

It's been a while since I had my Dell 964 Printer that used the Dell All-In-One Center.

Pictures I have are...

and picture 2 is...

In the second picture, click on the little item that says see more copy settings.

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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