rrrrookie
1 Copper

dell aio photo printer 964

I replaced the type 5 cartridge on my 964 printer .I can make copies even though it gives an empty cartridge message it will make copies .the problem is I cant make a print from a file on the dell inspiron 5735 the machine is convinced its an empty cartridge despite the fact I can make copies.what can I do to bypass the empty ink cartridge message that the machine is giving me erroniusly .note that to make a copy I hit the menu button after I hit the print as it tells me x or empty in the view box or command box on the printer.

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7- Thorium

Re: dell aio photo printer 964

mrrookie,

 

Are you using Dell Series 5 Ink cartridges, refilled or generic?

 

If you unplug the printer from the wall and remove the power brick for 60 seconds, this will reset any error messages the printer has. I would then plug everything back in.

 

Power on the printer. 

 

Open the printer(with the power on) and take out the Dell Series 5 black cartridge and then reseat it. I would then take out the color Dell Series 5 ink cartridge and reseat it. Now close the printer and it will print an alignment page.

 

Any error messages?

 

black cartridge = black side(left side)          color cartridge = color side(right side)

 

photo cartridge = black side(left side)          color cartridge = color side(right side)

 

Dell Series 5 ink cartridges have a sensor in them that cannot be reset. Article on refilling Dell ink cartridges.

 

Dell Series 5 ink cartridges can be purchased at Staples, Walmart or Dell's Website.

 

It's possible to get a Dell Series 5 ink cartridge with a bad sensor. I would that these back to the place of purchase for a replacement or a refund.

 

 

Rick

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