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pmuir
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dell photo 966 no longer scanning and saving to new laptop, Latitiude E6430 on windows 7

recently bought new Latitude and for the last few months i have been able to scan documents. yesterday it stopped scanning and i have tried several solutions with no success. I have received several error messages including the latest:

Message on laptop - A problem prevented the document from being scanned. please try again, or for troubleshooting information, see etc. etc. 

Message from Scanner - Operation could not be completed (error 0x00000015). The device is not ready. 

please provide some further advice or perhaps remote in to help.

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Moderator
Moderator

Re: dell photo 966 no longer scanning and saving to new laptop, Latitiude E6430 on windows 7

Hi pmuir,

Welcome to the community.

Please remove the printer manually from the link below:

http://dell.to/15shdnW

And, then download and install the drivers from the link below:

64 bit

downloads.dell.com/.../Web64966en.exe

32 bit

downloads.dell.com/.../Web32966en.exe

If you have any further queries, please feel free to contact us.

Thanks and Regards
Sandeep P
#iworkfordell

Thanks and Regards
Sandeep P
#iworkfordell

To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US Customers; UK Customers; India Customers. For Dell support videos click Here.

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