Highlighted

dell printer v515w

I recently tried to connect this printer with the laptop, but it seemed that I cannot install the communication device into the laptop properly. At first, I used the USB function, and it showed that "communication not available". Then I use DELL distant assistance to repair my USB drivers, but now it still told me connection unavailable.

So please tell me how to repair it. Thank you!

0 Kudos
32 Replies
Moderator
Moderator

Re: dell printer v515w

yangle24kobe,

 

Make and model of your computer and operating system. 32-bit or 64-bit?

 

How are you trying to connect the printer to your computer?

 

Also which virus program and firewall are you using?

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

0 Kudos

Re: dell printer v515w

I use windows 7, 64-bit. And I wanted to use wireless at first, but now I tried several times to use USB, and the consequence is the same. I just use a program to check for the security of the laptop.

0 Kudos
Moderator
Moderator

Re: dell printer v515w

yangle24kobe,

 

First run Delete Print Jobs to remove any stuck print jobs from the queue.

 

Make sure the printer is not usb cable connected to the computer.

 

Start, control panel, programs and features, Dell V515w Printer, uninstall.

 

Restart your computer. Make sure the printer was removed. Manual Printer Driver Removal

 

To use the wireless adapter in the printer,  recommend using these Recommended Wireless Router Settings I use channel 11. I would make a new SSID to make connecting easier.

 

After the wireless router is setup, then...

 

With the computer online, insert the printer disk and install the printer. Choose new installation, then choose network and follow the instructions. It will prompt you to connect your printer and ask to find your network and ask your password. Just follow the instructions and the printer should connect to your network.

 

Also try these tweaks.

Start, control panel, device manager.

Go to the USB Controller section and click the + sign.

Go to each USB Root Hub and right click on it, left click properties, left click power management. Uncheck the box, allow computer to turn off this device to save power.

Restart your computer.

--------------------------------------

Start, control panel, device manager. Click on Network and then right click on your wireless adapter, left click properties, power management. Uncheck the box, allow computer to turn off this device to save power.

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

0 Kudos

Re: dell printer v515w

Could you please tell me the name of the wireless software?

0 Kudos
Moderator
Moderator

Re: dell printer v515w

yangle24kobe,

 

What do you mean by...

Could you please tell me the name of the wireless software?

 

If your printer is a V515w, it has a wireless adapter installed.

 

Do you have a wireless router?

 

 

Rick

#DellRockStar

What is a Dell Service Tag and how do I locate it? 

 

 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

0 Kudos

Re: dell printer v515w

No, I don't have one. So I want to start the wireless through this laptop.

0 Kudos

Re: dell printer v515w

I think I would use USB to install the printer. But it still tell me that the communication unavailable.

0 Kudos
Moderator
Moderator

Re: dell printer v515w

yangle24kobe,

 

You can setup the printer using the Ad-Hoc Mode but you have to connect to iit each time to be able to print. If you have a wireless router, you can add the printer to your network and any computer that is on your network, with the drivers installed, the printer will print with no problems.

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

0 Kudos
micwat
Bronze

Re: dell printer v515w

I have the same problem of computer not communicating with Printer.

I have tried your above solutions (uninstalling and attempted reinstalling of the printer drivers.)

However, this introduces a new problem - there is an error message from the reinstall and it does not successfully reinstall the driver.

It have tried both the original CD rom driver and have downloaded new driver from Dell.

It gives an error message "Failed to create print object Dellv510 series (network). The speicifed port is unknown. (1796).

Any solutions to this so I can complete your overall suggestions?

0 Kudos