red55555
1 Copper

new Toshiba, windows 8 lap top won't work with dell printer

My new Toshiba windows 8 laptop, won't work with the driver I have downloaded for my Dell 964 printer. Any ideas please as to how I get the printer to work? I can see the zip file has downloaded but it won't work. It recognises a problem has been identified but is unable to detect why it won't work. Many Thanks,

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red55555
1 Copper

New Toshiba windows 8 lap top, won't let dell driver work

My new Toshiba windows 8 laptop, won't work with the driver I have downloaded for my Dell 964 printer. Any ideas please as to how I get the printer to work?

I can see the zip file has downloaded but it won't work. It recognises a problem has been identified but is unable to detect why it won't work.

 

Many Thanks,

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zbestwun2001
5 Iridium

Re: New Toshiba windows 8 lap top, won't let dell driver work

My new Toshiba windows 8 laptop, won't work with the driver I have downloaded for my Dell 964 printer. Any ideas please as to how I get the printer to work?

I can see the zip file has downloaded but it won't work. It recognises a problem has been identified but is unable to detect why it won't work.

 

Many Thanks,

Please post this questions over in the Peripheral's forum   here: http://en.community.dell.com/support-forums/peripherals/default.aspx
They should be able to help you there.
Zb1

 

Dell Forum Member Since 2004 but not an employee of Dell

If this answers your question, click
  Yes  

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7- Thorium

Re: new Toshiba, windows 8 lap top won't work with dell printer

red55555,

 

Someone posted that the Vista drivers in the compatibility mode work.

First run Delete Print Jobs to remove any stuck print job in the queue.

Disconnect the printer.

Press the Windows and x keys at the same time, programs and features, Dell 964 printer, uninstall.

Restart your computer. Make sure the printer is removed.
Manual Printer Driver Removal

Download the Vista 32-bit drivers for Windows 8 32-bit or the Vista 64-bit drivers for Windows 8 64-bit. Install the Vista drivers in the Vista Compatibility mode You'll get a message, the printer is not connected. Connect the printer at this time(powered on).

Links to the drivers can be found at...

Dell 964 Photo All-In-One Printer owners thread (W7)

 

Remember virus programs an dfirewalls will block communications. If you did not install a virus program, then Windows Defender will be the default virus program. Try the isntrucitons for Allow Printer past Microsoft Essentials as they should be similar.

 

 

Rick

#DellRockstar

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Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

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