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DPgirl1
Copper

print head error - V715w

I keep getting error message about print heads.  I take them out, reinsert, no change.  There are no contacts to clean on these printheads.  What to do?

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21 Replies
Moderator
Moderator

Re: print head error - V715w

 DPgirl1,

 

Resolving Printhead Errors by Cleaning the Printhead on a Dell V313/V313w/V515w/V715w/P513w/P713w AI...

 

 Do NOT TOUCH the Printhead nozzle or the Printhead filter

 

 

 

Rick 

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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Moderator
Moderator

Re: print head error - V715w

DPgirl1,

 

Can you tell me the exact error messge that you got?

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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Elizabeth M
Copper

Re: print head error - V715w

I have a V715w printer.  I have a printhead error.  I have done all of the recommended checks and still have a problem.  Is there a way to clean these print heads another way?  What is the solution?

 

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Moderator
Moderator

Re: print head error - V715w

Elizabeth M,

 

Try...

 

Cleaning the Printhead on Dell AIO V313w, V515w, V715w, P513w, and P713W Printers

 

Troubleshooting Printhead Problems on the Dell AIO V313w, V515w, V715w, P513w, and P713W Printers

 

 

Rick

 

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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peter5560
Copper

Re: print head error - V715w

I also have this printhead problem on my 715. have tried cleaning. its a piece of junk.

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mike1955
Copper

Re: print head error - V715w

How do we purchase a new print head for the 715

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Moderator
Moderator

Re: print head error - V715w

mike1955,

 

You can't. The price of a printhead is more that the printer is on sale.

 

Try...

 

Cleaning the Printhead on Dell AIO V313w, V515w, V715w, P513w, and P713W Printers

 

Troubleshooting Printhead Problems on the Dell AIO V313w, V515w, V715w, P513w, and P713W Printers

 

 

Rick

#DellRockStar

What is a Dell Service Tag and how do I locate it? 

 

 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

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jagtarsingh
Bronze

Re: print head error - V715w

Isn't it funny that the print head costs more than the printer, eh?  This printer is DISPOSABLE.  Don't even bother buying new ink for it because it'll break before you get to use it all up.  I have $150 worth of brand new, sealed Series 24R cartridges sitting on my shelf that I can't use because the print head is messed up.

Dell is unwilling to sell just the print head, but they'll gladly sell you a whole new printer that includes one.  Even if they sold the print head for HALF the price of the new printer, it would be better than the environmental damage they are proposing we do (sending off printer after printer into landfill). You can't even donate this to Dell's National Cristina Foundation, because it doesn't work.

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Spydertoo
Copper

Re: print head error - V715w

This cannot be true?!  I just got off the phone with technical support and they are telling me also that they do not sell the printhead and I just purchased over $200.00 worth of ink last month because an ink cartridge went bad on my printer.  I too have the V715w and it probably has about 300 total copies on it and is 16 months old.  It looks brand new and I do not want to fill up a landfill fill every year with printers.  There has to be another solution to this problem and does not entail buying a new printer...  I have been a Dell supportor for over 20 years and have family and friends buying Dell based on my suggestions.

Is it just this printer or other Dell printers as well?

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