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Re: printer colors have no blue

taichi5,

 

It sounds like the color cartridge has started to dry up. You can try...

 

Cleaning Dell ink cartridges and see if it helps or not. If not, then you'll need to replace the cartridge.

 

 

Rick

#DellRockstar

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Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

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taichi5
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Re: printer colors have no blue

Thanx Rick for the link;  I tried it, but unfortunately it did not work.

The question I've in mind is: why does the cartridge print some good lines at the beginning, & then fail on successive lines?

When I redo with a new paper, it repeats the same  pattern. If the cartridge cloggs or dries up, I imagine it would not print any good

lines at all, or it would fail randomly. Thank you.

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Moderator
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Re: printer colors have no blue

taichi5,

 

Getting ready for work.

 

If you could click on the blue PudgyOne and the bottom of the page, then upload the image, then post the direct link here, so I can see what you're document looks like.

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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Grammy06
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Re: printer colors have no blue

My problem and question EXACTLY!!!!

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taichi5
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Re: printer colors have no blue

I uploaded an image at: http://img294.imageshack.us/img294/3042/920smpl.jpg

altho the other colors are not too good, but the blue fades rapidly down the page. 

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Moderator
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Re: printer colors have no blue

taichi5,

 

WOW! That was suppose to have solid blue bars. I would think it's a defective color cartridge.

 

Did you try taking it back to the place of purchase for a replacement?

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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taichi5
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Re: printer colors have no blue

Thank you Rick, and Grammy06, for your time.

I'll contact Dell to see what they will say.

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Grammy06
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Re: printer colors have no blue

You are welcome, but I sure didn't have any good advice to offer.

Please post whatever you find out. I really like this printer and don't want to replace it and learn a new one!

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Grammy06
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Re: printer colors have no blue

I now have new ink cartridges snd STILL NO BLUE!!!!!!

Someone please help?!

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taichi5
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Re: printer colors have no blue

I returned my cartridge to Dell, who sent a replacement. It now worked fine.

I would suggest you return it back to the seller & ask for a replacement.

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