Our 3000cn seems to be having an issue with the magenta cartridge and I can't seem to find a way to over-ride or work around the problem. The first symptom was when it said to "replace" the magenta cartidge. Even though it was not empty, I replaced it. The printer did not seem to automatically update the fact that I put in a new cartidge so again it said "replace" the magenta cartridge. Out of frustration, I switched the menu to read 'not a dell cartridge" -- well that didn't help either. So I went back to 'dell cartridge' in the menu and yet again placed a new dell cartidge in the machine (yes, I removed the tape). Now it says, "wrong cartridge". I give up !
This machine is our non-profit's only printer for flyers, brochures, etc --- and we haven't been able to print anything for one week while we've been trying to figure out how to 1) correct the problem or 2) over-ride the problem and have a workaround. We do not have a warranty contract with dell.
Can anyone help us with this? Thanks so much in advance!