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v306 Communication System stopped
I haven't been able to communicate with my v305 printer.
At one point it stopped appearing in the Start > Settings > Printers
Then after installing the latest driver, I came to this dialog:
-----
Software Already Installed.
What do you like to do?
( ) Install A Printer
(.) Update Repair Softward
( ) Install Additional Software
-----
I chose to update repair software then it started "Installing Software" and then this dialog came up:
-----
Congratulations
Your printer is now connected!
[Print test page]
----
I connected the printer with the USB cable and clicked to print the test page. Nothing happened.
*In the meantime this dialog had also appeared:*
-----
Microsoft Windows
Printer Communication System stopped
working and was closed
A problem caused the application to stop
working correctly. Windows will notify you if
a solution is available
-----
Is this problem known to v305 users, or should I ask the question in a Vista forum?
PudgyOne
9 Legend
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30.3K Posts
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October 27th, 2010 08:00
emfrilingos,
Make and model of your computer and operating system is helpful. 32-bit or 64-bit?
The language installed on the computer is?
You're trying to connect the V305 with the USB Cable, correct?
Rick
emfrilingos
62 Posts
0
October 27th, 2010 16:00
Dear Rick
Inspiron 1545, 32-bit
Englisn
yes
emf
PudgyOne
9 Legend
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30.3K Posts
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October 27th, 2010 17:00
emfrilingos,
Disconnect the printer.
Uninstall the printer.
Restart your computer.
Make sure your computer has the latest Windows Updates, especially .net framework, needed to run many applications and Download Latest Java
Download the Vista 32-bit drivers from Dell V305 & V305w All-In-One Printer owners thread (W7)
Install the Vista 32-bit drivers. You'll get a message, the printer is not connected. Connect the printer at this time(powered on)
Also try this tweak.
Go to device manager(right click my computer, left click properties, left click hardware, left click device manager)
Go to the USB Controller section and click the + sign.
Go to each USB Root Hub and right click on it, left click properties, left click power management. Uncheck the box, allow computer to turn off this device to save power.
Restart your computer.
Rick
emfrilingos
62 Posts
0
November 25th, 2010 20:00
Sorry for the delay in replying. .
It didn't work. after the installation I did not get the windows alert this time, but the printer again did not show up in the Start > Settings > Printers, as before.
Unchecking the boxes in power management did not help either.
Am I the only one with this kind of problem?
PudgyOne
9 Legend
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30.3K Posts
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November 26th, 2010 05:00
emfrilingos,
Try running Finding System Information and post everything back here except the product ID
Did your computer ever have a virus and/or maybe malware?
Rick
emfrilingos
62 Posts
0
November 26th, 2010 16:00
Here is what I got:
-----------------
Host Name: EUSTACE-PC
OS Name: Microsoftr Windows VistaT Home Basic
OS Version: 6.0.6002 Service Pack 2 Build 6002
OS Manufacturer: Microsoft Corporation
OS Configuration: Standalone Workstation
OS Build Type: Multiprocessor Free
Registered Owner: Eustace
Registered Organization:
Product ID: ...
Original Install Date: 2009-06-03, 18:02:56
System Boot Time: 2010-11-26, 19:01:42
System Manufacturer: Dell Inc.
System Model: Inspiron 1545
System Type: X86-based PC
Processor(s): 1 Processor(s) Installed.
[01]: x64 Family 6 Model 23 Stepping 10 GenuineIntel ~2194 Mhz
BIOS Version: Dell Inc. A08, 2009-06-03
Windows Directory: C:\Windows
System Directory: C:\Windows\system32
Boot Device: \Device\HarddiskVolume3
System Locale: en-us;English (United States)
Input Locale: en-us;English (United States)
Time Zone: (GMT-05:00) Eastern Time (US & Canada)
Total Physical Memory: 2,010 MB
Available Physical Memory: 968 MB
Page File: Max Size: 4,257 MB
Page File: Available: 3,168 MB
Page File: In Use: 1,089 MB
Page File Location(s): C:\pagefile.sys
Domain: WORKGROUP
Logon Server: \\EUSTACE-PC
Hotfix(s): 223 Hotfix(s) Installed.
[01]: {D6705815-3FDA-4D84-9B09-7CC3F012EE49}
[02]: {3D019598-7B59-447A-80AE-815B703B84FF}
[03]: {536FB502-775F-4494-BACE-C02CC90B7A5B}
[04]: {6FC5C4C1-D7AE-44C3-94B7-6424FC3E752F}
[05]: {D2F3957E-AD54-4614-8E48-8E234F0B4053}
[06]: {210B16C0-CEBD-4DE9-B474-04A7E8735E16}
[07]: {90486BA0-B80C-40C7-B8A5-29B412338B88}
[08]: {3D019598-7B59-447A-80AE-815B703B84FF}
[09]: {3DED0A62-44C8-4E00-A785-5212F297A9D9}
[10]: {D2F3957E-AD54-4614-8E48-8E234F0B4053}
[11]: {210B16C0-CEBD-4DE9-B474-04A7E8735E16}
[12]: {8ABDD481-56CF-4766-B422-C0B3ED06EDFC} - Microsoft Works installation
[13]: {AC76BA86-7AD7-0000-2550-7A8C40000941} -
[14]: {DB33A524-845E-4855-9E90-A5619BCDD527}
[15]: KB971513
[16]: KB971512
[17]: 944036
[18]: KB960362
[19]: KB959175
[20]: KB971514
[21]: KB2079403
[22]: KB2141007
[23]: KB2158563
[24]: KB2160329
[25]: KB2183461
[26]: KB2207566
[27]: KB2281679
[28]: KB2286198
[29]: KB2296011
[30]: KB2345886
[31]: KB2347290
[32]: KB2360131
[33]: KB2362765
[34]: KB2378111
[35]: KB2387149
[36]: KB2388210
[37]: KB2416470
[38]: KB2447568
[39]: KB905866
[40]: KB935509
[41]: KB937287
[42]: KB938371
[43]: KB938464
[44]: KB941693
[45]: KB945518
[46]: KB945533
[47]: KB946084
[48]: KB946927
[49]: KB948278
[50]: KB948609
[51]: KB948610
[52]: KB948643
[53]: KB948881
[54]: KB949466
[55]: KB949537
[56]: KB950186
[57]: KB950233
[58]: KB950570
[59]: KB950762
[60]: KB950974
[61]: KB951066
[62]: KB951376
[63]: KB951618
[64]: KB951698
[65]: KB951978
[66]: KB952004
[67]: KB952069
[68]: KB952287
[69]: KB952709
[70]: KB952714
[71]: KB952880
[72]: KB953026
[73]: KB953155
[74]: KB953186
[75]: KB953270
[76]: KB953403
[77]: KB953631
[78]: KB953733
[79]: KB954154
[80]: KB954155
[81]: KB954434
[82]: KB954459
[83]: KB954708
[84]: KB955020
[85]: KB955069
[86]: KB955249
[87]: KB955252
[88]: KB955302
[89]: KB955430
[90]: KB955839
[91]: KB955840
[92]: KB956250
[93]: KB956572
[94]: KB956744
[95]: KB956802
[96]: KB956841
[97]: KB956871
[98]: KB957000
[99]: KB957080
[100]: KB957097
[101]: KB957200
[102]: KB957321
[103]: KB957388
[104]: KB957526
[105]: KB958018
[106]: KB958481
[107]: KB958483
[108]: KB958623
[109]: KB958624
[110]: KB958644
[111]: KB958685
[112]: KB958687
[113]: KB958690
[114]: KB959108
[115]: KB959130
[116]: KB959426
[117]: KB959523
[118]: KB959772
[119]: KB960225
[120]: KB960544
[121]: KB960715
[122]: KB960723
[123]: KB960803
[124]: KB961249
[125]: KB961260
[126]: KB961371
[127]: KB961501
[128]: KB967723
[129]: KB968389
[130]: KB968537
[131]: KB968816
[132]: KB969897
[133]: KB969898
[134]: KB969947
[135]: KB970238
[136]: KB970430
[137]: KB970653
[138]: KB970710
[139]: KB971468
[140]: KB971486
[141]: KB971557
[142]: KB971657
[143]: KB971737
[144]: KB971961
[145]: KB972036
[146]: KB972145
[147]: KB972260
[148]: KB972260
[149]: KB972270
[150]: KB972636
[151]: KB973346
[152]: KB973507
[153]: KB973525
[154]: KB973540
[155]: KB973565
[156]: KB973687
[157]: KB973874
[158]: KB974145
[159]: KB974318
[160]: KB974455
[161]: KB974470
[162]: KB974571
[163]: KB975364
[164]: KB975467
[165]: KB975517
[166]: KB975558
[167]: KB975560
[168]: KB975561
[169]: KB975929
[170]: KB976098
[171]: KB976264
[172]: KB976325
[173]: KB976470
[174]: KB976662
[175]: KB976749
[176]: KB976768
[177]: KB976772
[178]: KB977165
[179]: KB977816
[180]: KB978207
[181]: KB978251
[182]: KB978262
[183]: KB978338
[184]: KB978506
[185]: KB978542
[186]: KB978601
[187]: KB978886
[188]: KB979099
[189]: KB979306
[190]: KB979309
[191]: KB979482
[192]: KB979559
[193]: KB979683
[194]: KB979687
[195]: KB979688
[196]: KB979899
[197]: KB979910
[198]: KB980182
[199]: KB980195
[200]: KB980218
[201]: KB980232
[202]: KB980248
[203]: KB980302
[204]: KB980436
[205]: KB980842
[206]: KB981322
[207]: KB981332
[208]: KB981793
[209]: KB981852
[210]: KB981957
[211]: KB981997
[212]: KB982132
[213]: KB982214
[214]: KB982381
[215]: KB982519
[216]: KB982632
[217]: KB982664
[218]: KB982665
[219]: KB982799
[220]: KB983589
[221]: KB948465
[222]: KB968930
[223]: 940157
Network Card(s): 1 NIC(s) Installed.
[01]: Dell Wireless 1397 WLAN Mini-Card
Connection Name: Wireless 1 Network Connection
DHCP Enabled: Yes
DHCP Server: 146.95.45.102
IP address(es)
[01]: 146.95.22.60
[02]: fe80::e916:efa8:21ec:8a98
-----------------
And yes, I did have a malware at one point, but, I believe, before I got the printer.
emf
PudgyOne
9 Legend
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30.3K Posts
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November 26th, 2010 18:00
emfrilingos,
If you click start, control panel, system, you should see that you have Vista Home Basic 64-bit system, if I read this correctly.
The operating system disk will have this information. So we were using the wrong drivers.
Before proceeding, let's try inserting the operating system disk and stop it from running.
Start, all programs, accessories, rught click on command prompt, left click run as administrator. Type
sfc /scannow
hit enter and it will replace any Windows files that were corrupt or missing.
Restart your computer when it's finished. Hopefully you won't get a message that some of the files could not be replaced.
With the printer disconnected, run the patch to completely remove the printer, then restart when prompted.
Download the Vista 64-bit drivers amd install them. You should get a message, the printer is not connected. Connect the printer at ths time(powered on)
Rick
emfrilingos
62 Posts
0
November 27th, 2010 18:00
No. This is what I've got here:
=================================
Start - Settings - Control Panel - System :
Windows Edition
Windows Vista Home Basic
Copyright ...
Service Pack 2
System
Manufacturer: Dell
Model: 1545
Rating: ... (What's this?)
Processor: Intel(R) Celeron(R) CPU 900 @ 2.20 GHz 2.19 GHz
Memory(RAM): 2.00 GB
System type: 32 bit operating system
=================================
emfrilingos
62 Posts
0
November 27th, 2010 18:00
Waiting for response before following suggestions.
PudgyOne
9 Legend
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30.3K Posts
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November 28th, 2010 14:00
emfrilingos,
You are correct, my eyes are playing tricks on me, again.
Since the printer did not install, we can try inserting the operating system disk and stop it from running. Type
sfc /scannow (space between the c and /)
hit enter. This will replace any files that may be corrupt or missing.
What virus program are you using?
Rick
copperavery
1 Message
0
November 30th, 2010 08:00
It has been my experience that every on e of these printers has this problem, at one time or another. I went thru two, v305s and then they sent me a v313. My friend
did the same thing - two - that wouldn't work, and he just pitched them and got an HP. o, out of four V305 s, none worked. I have sitting here now, that will not
connect wirelessly, and the reciever gets awfully hot - so I blame the wireless card. It goes in the trash right now. The V313 isn't much better. Next printer will be a Kodak, at least the ink is a heckuva lot cheaper.