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v715W stopped printing in color
After printing fine with black and color ink, my v715w suddenly stopped printing in color. I reinstalled the cartridges, tried cleaning and aligning, uninstalled/reinstalled the printer and nothing seems to work. I checked the printer preferences and color/black is selection is set to automatic. Copies are printed without color, also, so it is not just the printing function.
Help! The printer is just over a year old...
Any help is appreciated!
RockSt☆r-Rick
286 Posts
0
July 30th, 2011 01:00
steve605,
My suspicions are that the Dell Series 24 cartridge may have dried out. Can you copy a document under the glass? B&W and color?
You tried...
Cleaning the Printhead on Dell AIO V313w, V515w, V715w, P513w, and P713W Printers
Did you try shaking the color cartridge before reseating it?
Your printer preferences should be...
Rick
steve605
4 Posts
0
July 30th, 2011 12:00
Thanks for your quick response.
I tried shaking the cartridge (a little too hard and ink went everywhere) and it did not help. I replaced the cartridge with a new one and no change.
When I copy on the glass in color, the copy comes out in black and white, only.
My printing preferences is set correctly, "using all available ink".
jharsch
1 Message
0
July 30th, 2011 13:00
i have the same problem. i have installed new both color and black cartridges and i still cannot print or copy with color.
PudgyOne
9 Legend
9 Legend
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30.3K Posts
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July 30th, 2011 14:00
steve605,
I suspect a faulty Dell Series 24 color cartridge. I would take it to place of purchase for a replacement. If under warranty, contact Dell.
Rick
steve605
4 Posts
0
July 30th, 2011 14:00
I am speaking with a Dell technichian, now. The printer is no longer under warranty, and he suggests it is a mechanical issue with the print-head. He gave me the choice of buying a new printer, or...buying a new printer. This has been a costly printer, considering I have printed less than 1,500 pages! Not happy...
PudgyOne
9 Legend
9 Legend
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30.3K Posts
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August 1st, 2011 10:00
Steve,
Content removed, suggestion did not work
Rick
tr20sp
3 Posts
0
August 1st, 2011 17:00
Me too
tr20sp
3 Posts
0
August 1st, 2011 17:00
I want a suggestion to this problem too. Can you please message me as well
tr20sp
3 Posts
0
August 1st, 2011 17:00
I'm so frustrated because I've done all of these same things and I still have the problem
PudgyOne
9 Legend
9 Legend
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30.3K Posts
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August 1st, 2011 18:00
tr20sp,
Waiting for Steve to get back to me. Did you try...
Cleaning the Printhead on Dell AIO V313w, V515w, V715w, P513w, and P713W Printers
and
Troubleshooting Printhead Problems on the Dell AIO V313w, V515w, V715w, P513w, and P713W Printers
I wiped the printhead with a lint free cloth. The coffee filter worked great. Also shake the cartridge before reseating it. I had a color Dell 24 series color cartridge fail on me.
Rick
SZForney
1 Message
0
August 6th, 2011 08:00
This happened to me too. The printer is just a few months old. Very aggravating. Can't fix.
PudgyOne
9 Legend
9 Legend
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30.3K Posts
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August 6th, 2011 12:00
SZForney,
Did you try replacing the Dell Series 24 color ink cartridge?
Rick
Nejabog
1 Message
0
August 7th, 2011 22:00
I'm having the same problem too. Sounds like this is a common problem. Can you send me the suggestion as well, please?
guyperkins
2 Posts
0
August 29th, 2011 06:00
I think DELL should offer everyone on this forum a new printer on this issue with Dell V715W a new printer. I'm angry. I've justed wasted hours trying to solve this problem.
guyperkins
2 Posts
0
August 29th, 2011 06:00
I'm having the same problem. This is too coincidental for it to all stop about the same time.