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Artprob
1 Copper

Re: v715W stopped printing in color

Hey,

 I am sorry I have gotten back to you guys yet, but I did follow bradlenj post for 24Aug2012 answer.  I purchased the print head from Lexmark and it worked just fine.  My Grandson is now using that printer.  So, check out bradlenj reply and try that, it worked just fine for me.  I was about to trash my old V715W, but glad I did not have to do that.  I agree with you this is a know problem with that particular printer and Dell refuses to do a recall on the printer.  I guest that will cost them a couple of dollars.  Thanks Brad for your help.

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Velynn
1 Copper

Re: v715W stopped printing in color

My Dell printer V715w stopped printing in color

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DELL-Nikhil D1
4 Germanium

Re: v715W stopped printing in color

Hi Velynn,

Here are few things that we can try to fix this technical issue.

Please check the ink levels in the color and black ink cartridge, remove and reinsert both the color and black ink cartridge and then deep clean the Printhead.

Follow the steps to deep clean the print head:

  1. Press the “Setup” button (wrench button) on the printer.
  2. Select “Maintenance” from the menu.
  3. Select “Deep clean Printhead” option.

The printer will perform deep cleaning of both ink cartridge and the print head and it will print a test page, check the test page .if the test page has fine colors on it then try printing again, if the test print is not fine then try a different color ink cartridge to print. If the problem persists the please update the firmware for the printer.

To update the Firmware software for the printer follow the below steps:

Note: Firmware can be updated by connecting the printer and computer with a USB cable,

Use this link for help: http://tinyurl.com/5rvkscs

  1. Turn off the printer, and remove the Printhead out of the printer,
  2. Connect the printer and the computer with a USB cable and turn on the printer.
  3. Open this link in the computer: 
  4. http://www.dell.com/support/drivers/us/en/19/Product/dell-v715w
  5. Select the operating system of the computer from the list of options.
  6. Under the Firmware, select the right Firmware according to the printer model depending on Wifi mode.
  7. Click “Get driver” and follow the onscreen instructions and update the Firmware software.
  8. Reinsert the prinbthead and try printing and check.

Please do a deep clean of printhead again and check the color quality.

Please reply for further help.

 

Thanks & Regards,
Nikhil D
#iworkfordell

To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US Customers; India Customers. For Dell Support videos click Here

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Eddie484
1 Copper

Re: v715W stopped printing in color

Just to let you know after trying all the sugestions without any success my Dell printer is now on the rubish tip which is where the Dell customer sevice dept should be!!  i am now hapily using a HP printer

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7- Thorium

Re: v715W stopped printing in color

Velynn,

 

 

Try reading...

Cleaning the Printhead on Dell AIO V313w, V515w, V715w, P513w, and P713W Printers

 

and

Troubleshooting Printhead Problems on the Dell AIO V313w, V515w, V715w, P513w, and P713W Printers

 

I usually recommend you shake the Dell Series cartridges to make sure the sensors are working properly. 

 

The Printer Does Not Recognize the Ink Cartridge or Only Prints in One Color

 

Here is a Replacement Printhead if needed.

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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bradlenj
1 Copper

Re: v715W stopped printing in color

You need to get a new print head.  The printer is not rubbish.  The firware upgrade and printhead replacement is SIMPLE.

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Artprob
1 Copper

Re: v715W stopped printing in color

Apparently, my e-mail reply did not go through.  So, I am going to try this.

 

Velynn,

 

I ordered the following part from Lexmark and it fixed my problem.  My old V715W is working just fine again.  I had a print head failure two times on this model printer within eighteen months.  I still do not understand why Dell refused to recognize this as a product problem.  However, this should get you going again.  Ctrl and click on Lexmark.  Although Lexmark will not show your V715W printer this part will work with your printer.  The part number on the box is correct.

 

  Good Luck !!!!!!!!!!!!!!!

 

Lexmark 100 Series Printhead

  ·  Home

Lexmark 100 Series Printhead

True. Image. Always.

Part # : 14N1339

In Stock

Retail Price:  

Your Price:

$2999

 Add to Cart

Find an Authorized Dealer

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kayide
1 Copper

Re: v715W stopped printing in color

I followed the instructions for cleaning and replacing the printhead. Instead of solving my problem of being unable to print in color, I now get an error message that says there's a problem with the printhead. And now I can't print in b&w either! ACK!!!

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kayide
1 Copper

Re: v715W stopped printing in color

THANK YOU for this suggestion! My printer stopped doing color, so I followed the suggestion to clean the printhead. As a result I got an error message saying there was a problem with the printhead. I called Dell, and after three transfers, was told there was nothing they could do except transfer me to sales. Claimed a new printhead would cost as much as a new printer. I told them next time I buy a printer it won't be a Dell. Seems to me Dell would have a lot more satisfied and loyal customers if their customer service was more helpful.

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7- Thorium

Re: v715W stopped printing in color

kayide,

 

Did you see in my post about the Replacement Printhead?

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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